Systems Administrator

Overview

The City of Dunwoody is currently accepting applications for a Systems Administrator.

JOB SUMMARY:

This position is responsible for administration and support of all technical systems utilized by the City.

Additional responsibilities include:

assisting in implementation of new services, maintaining the integrity of internal systems, providing technical assistance to users, directly handling service requests, assisting with general network maintenance, assisting with server and infrastructure upgrades, assisting in network troubleshooting, troubleshooting technical issues, and providing outstanding customer service. Work is performed under the general supervision of the Technology Manager.

• Works with Technology management to identify and resolve business systems issues.
• Communicates with users, vendors, and other technology resources.
• Assists with the implementation and evaluation of systems that support end users in the productive use of computer hardware and software, as needed.
• Assists with training of existing staff for implementation of new software and/or upgrades to existing software; suggests training ideas for users based upon interaction from resolving support requests.
• Assists with the installation and testing of new products and improvements to computer systems: installation of new servers, databases, network solutions, etc.
• Assists with implementing solutions and maintaining documentation of processes.
• Provides technical support, training and information to system users, staff members, and elected officials regarding operation of hardware and software, procedures, problems and related issues; troubleshoots and/or resolves problems.
• Communicates with the City Manager, City staff, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems; responds to requests for service or assistance.
• Briefs supervision as needed on issues of concern to ensure proper action.
• Attends City Council meetings and official City functions, as needed for staff coverage, to provide City staff support with technology.
• Regularly reviews information related to emerging technology including state-of-the-art voice, data, radio, and computerized systems; keeps up to date with the advancing new products and trends in information technology.
• Participates in annual (at minimum, based on budget allowance) technology training as it relates to the position.
• Provides support relating to issues with the internal systems and network infrastructure.
• Provides timely and effective administration, maintenance, and support services for:
  Microsoft related technologies:
  Windows Server, Exchange, Entra, Intune, SharePoint, Microsoft Office Suite 365 (including applications deployment, defining and establishinggroup policies, Active Directory, server optimization)
• Public Safety technology
• User applications
• Provides timely and effective communication with users including, but not limited to: incident progress statuses and updates, and notification of impending changes or planned outages
• Assists with technical projects.
• Participates in on-call rotation and provides after-hours support.
• Prioritizes ticket queue and ticket system management; documents all work as service tickets within the ticket system management.
• Conducts regular system, equipment, and user audits.
• Assists with workstation and printer deployments.
• Assists with cell phone deployments.
• Performs remote maintenance and support as required.
• Assists in moving workstation equipment as needed.
• Participates in team meetings, providing input and suggestions.
• Performs other duties as requested, directed or assigned.
• Regular attendance and punctuality are essential requirements of the job.

• May be required to attend meetings outside normal business hours;
• May be required to drive to alternate City sites and meeting locations;
• Manages confidential information as required;
• Participates in a rotational on-call schedule;
• Attends seminars and workshops related to the Systems Administrator’s duties and responsibilities.

Education and/or Experience

• Associate…