Academic Technology Specialist

Position Detail

Position Type:
Full time

Remote Type:
Hybrid

Salary Range: 30-35

Job Shift:

We are seeking an Academic Technology Specialist to support the delivery and ongoing operation of Dunwoody Immersive's innovative online dual-enrollment programs. This role serves as the primary administrator for the organization's Canvas learning environment, ensuring courses, enrollments, academic terms, reporting, and operational workflows are successfully prepared and maintained across multiple school districts and academic semesters. Beyond Canvas administration, the Academic Technology Specialist plays a central role in supporting the overall student learning experience by coordinating operational student support, facilitating communication between students and instructional teams, managing district onboarding activities, and helping ensure partner schools receive timely reporting and responsive service.

The ideal candidate brings demonstrated experience administering Canvas in a higher education or K-12 environment, thrives in a fast-paced and evolving organization, and enjoys improving processes that create exceptional learning experiences for students and educational partners. This position is critical to the continued growth of Dunwoody Immersive. As the program expands to serve additional school districts and students, the Academic Technology Specialist will help establish scalable operational practices that support long-term success while maintaining the personalized, high-quality experience that defines the program.

• Administer Dunwoody Immersive's Canvas learning environment to support all academic offerings and partner school districts.
• Create, configure, and maintain Canvas courses, sections, enrollments, academic terms, and user access for each semester.
• Manage semester course setup and ensure all learning environments are operationally ready prior to launch.
• Maintain Canvas course templates, organizational standards, and consistent course structure across all districts.
• Monitor Canvas operations throughout each academic term and coordinate resolution of system or course- related issues with institutional technology staff as appropriate.
• Ensure the accuracy of student enrollments, course organization, and operational records throughout the academic lifecycle.

• Coordinate the operational onboarding of new partner school districts each academic term.
• Manage student enrollment workflows, district rosters, and course assignments to ensure accurate and timely course access.
• Prepare Canvas environments to support new district implementations and semester launches.
• Partner with academic, business development, and technology teams to ensure operational readiness for each term.
• Maintain documentation, operational procedures, and implementation standards that support scalable program growth.
• Serve as the primary operational resource for district personnel regarding course setup, enrollment processes and academic technology workflows.

• Serve as the primary operational point of contact for students participating in Dunwoody Immersive programs.
• Resolve Canvas navigation, enrollment, course access and administrative questions while providing timely and professional support.
• Evaluate incoming student requests and coordinate resolution with subject matter experts, instructional staff, district contacts or technical support when specialized expertise is required.
• Monitor outstanding student support requests through completion to ensure timely follow-up and resolution.
• Develop and maintain student-facing support documentation, knowledge base resources, and frequently asked questions that improve the overall student experience.

• Generate, review and distribute student participation and progress reports to partner school districts according to established reporting schedules.
• Monitor student engagement and course activity to identify learners who may benefit from additional outreach or intervention.
• Maintain accurate operational data to support internal reporting, district communications, grant initiatives and organizational planning.
• Recommend reporting enhancements that improve operational visibility and decision-making for internal and external stakeholders.

• Evaluate existing academic technology workflows and recommend improvements that increase operational efficiency and scalability.
• Identify recurring student…