Software Integration Engineer

Responsibilities

• Serve as the primary technical liaison between internal software teams and third-party SaaS providers.
• Manage and track support tickets with external technology vendors.
• Follow up on open issues and drive timely resolution.
• Coordinate testing efforts and procure test data required for troubleshooting and validation.
• Support API integrations and investigate integration‑related issues.
• Work closely with Principal Engineers on system improvements, troubleshooting, and integration initiatives.
• Document technical processes, vendor interactions, and issue resolutions.
• Collaborate with Product, Engineering, Operations, and external vendors to ensure successful delivery of projects.
• Monitor integration health and identify opportunities for process improvement.

• 3–5+ years of professional software engineering experience.
• Experience working with REST APIs and integration troubleshooting.
• Experience supporting or managing tickets with third‑party SaaS vendors.
• Strong understanding of software development lifecycle and debugging practices.
• Excellent verbal and written communication skills.
• Ability to coordinate across technical and non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities simultaneously.

• Experience with restaurant technology platforms such as:
• Olo
• Punchh
• Toast
• Uber Eats
• Similar restaurant or retail technology ecosystems
• Experience working with cloud‑based SaaS platforms.
• Familiarity with API documentation tools such as Postman and Swagger/OpenAPI.
• Experience supporting production applications and integrations.
• Exposure to modern web development frameworks and microservice architectures.