Program Assistant

Job Details Level: Experienced

Job Location:

Dupont, WA 98327
Position Type:
Full Time
Salary Range: $29.90 - $34.35 Hourly

POSITION TITLE:

Program Assistant
DEPARTMENT: HHS – Cowlitz Tribal Member Services

LOCATION:

DuPont, Washington

REPORTS TO:

Program Manager
STATUS:
Hourly;
Full-Time
WAGE RANGE: $29.90 - $34.35

CLOSING DATE:
July 13th, 2026

If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.

Ensures the efficient and effective operations of the Tribal Member Services program by providing administrative support and friendly service. Maintains professionalism in all interactions with internal and external Customers while adhering to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe and of the HHS department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Creates a warm, welcoming, and professional environment for clients, visitors, and staff; greets and directs visitors; takes and conveys phone messages; provides information in response to requests.
• Provides support and backup for answering incoming calls through a multi-line telephone system and emails from members.
• Communicates verbally and in writing to answer inquiries and provide information to members and staff.
• Maintains appropriate documentation containing pertinent, accurate, and current information.
• Researches and locates online or in-person resources for Tribal Members, internally and externally.
• Conducts outreach efforts to link services to Tribal Members as needed.
• Maintains confidentiality and adheres to state and federal guidelines.
• Facilitates coordination for Northwest Justice Project’s (NJP) clients and fills out intake forms as appropriate.
• Communicates with NJP as needed for wrap‑around services for tribal members; acquires additional information as needed from NJP clients and forwards as appropriate.
• Schedules tribal member appointments, greets tribal members when they arrive, and provides support during appointments as needed; witnesses and signs forms for clients and NJP.
• Builds and ships culture kits to members; maintains culture supplies inventory.
• Prepares supplies and resources for tribal members and ensures appropriate delivery (pick up, ship, internal routing).
• Works with Tribal Members in obtaining and accessing medical and dental benefits; describes benefits and plans; and assists with completion of enrollment.
• Generates purchase orders and adheres to program and accounting procedures for purchases; generates supply orders and maintains inventory of program items.
• Assists in the planning and preparation of events, including assigning vendor tables and workstations at events.
• Oversees, restocks, answers inquiries, hands out fuel cards, signs people in, and cleans up at events.
• Maintains individual and departmental calendars and appointments; coordinates and arranges meetings as required.
• Creates and maintains Eventbrite as needed.
• Writes and proofreads articles for the Cowlitz Tribal newsletter/magazine.
• Participates in communications meetings and provides support for emails to members.
• Assists other departments and programs with their program needs as requested.
• Participates in staff meetings as needed.
• Maintains certification for Tribal Assister by completing required trainings and attending required meetings; completes required training and continuing education to be able to provide the expertise and knowledge in accessing resources for CIT members; completes Information Security System Awareness (ISSA) trainings as required.
• Prioritizes work according to departmental needs; determines workflow problems and develops solutions.
• Adapts to changes in safety protocols and procedures.
• Contributes to team effort and accomplishes related results as required.
• Performs other duties as…