Member Services Specialist
Listed on 2026-02-16
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Bank Customer Service
Company Description
For over 70 years, America’s Credit Union (ACU) has been dedicated to serving the military community, their families, and the greater Joint Base Lewis-McChord (JBLM) area. As a full-service, not-for-profit financial cooperative founded in 1954, ACU prioritizes empowering members with innovative financial solutions and personalized service. Governed by a volunteer Board of Directors and Supervisory Committee with strong ties to the military, ACU deeply understands and addresses the unique challenges faced by its members.
With a network spanning three branches on JBLM and 14 in surrounding communities, ACU reinvests its profits to provide better services, higher savings rates, and lower loan rates. ACU is committed to delivering exceptional value and support, upholding its legacy of serving those who serve our nation.
This is a full-time on-site role for a Member Services Specialist located in Dupont, WA. The Member Services Specialist will provide exceptional customer service by assisting members with their financial needs, answering inquiries, and resolving account-related issues. The role involves maintaining a positive member experience, promoting ACU's products and services, and supporting members in achieving their financial goals. Additionally, responsibilities include handling phone and in-person interactions, accurately processing transactions, and fostering a welcoming environment.
Qualifications- Strong skills in Customer Service and Customer Experience to provide personalized and solution-based support.
- Exceptional Communication and Phone Etiquette to interact effectively and professionally with members.
- Experience in Sales to identify member needs and offer appropriate financial products or services.
- Ability to work collaboratively in a team-oriented environment.
- Strong organizational and problem-solving skills with attention to detail.
- Familiarity with financial services or similar industries is a plus.
- High school diploma or equivalent required; associate or bachelor’s degree in a related field is preferred.
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