Student Services Specialist II

Pay Rate:

24.45 USD

Position Summary:

The Registrar's Office is the custodian of all academic records, student information systems, and related processes for Fort Lewis College. The office is responsible for the development, maintenance, management, and integrity of academic records, ensuring compliance with all applicable laws, policies, and guidelines. This includes functions such as registration, grade processing, degree audits, certifying graduation, maintaining archives, generating student transcripts, assisting in creating the master catalog and class schedule, transferring credits from other institutions, scheduling classrooms, and information management.

This office also interprets and implements institutional, state and federal regulations, general education and degree requirements, and student rights as defined under FERPA. In addition, the Registrar's Office oversees National Clearinghouse Reporting for Title IV compliance and reporting student information to the State of Colorado. The Registrar's Office interacts regularly with and provides services to students, parents, faculty/staff, administrative personnel, and outside organizations.

Priorities of the Registrar's Office are maintaining accurate academic records and credentials, managing systems and processes to improve the student experience, facilitating students' degree completions, and serving as a steward for data privacy and integrity.

This position assists students (prospective, current, and former) from matriculation through graduation and beyond with their educational records. The position also assists faculty and administration with enrollment management processes. All Registrar's Office staff members must have the ability to excel in team and individual settings, multi-task, problem-solve, manage their time, and maintain positive experiences with students, staff, and faculty while thriving in a fast-paced environment.

As part of the Registrar's Office team, this position is responsible for maintaining academic records, supporting academic advising, and facilitating student success.

Applications will be accepted through 11:59 p.m. March 12, 2026.

APPLICATION PROCESS:

Fort Lewis College has transitioned to Workday. Apply for this position by going to this link: https://fortlewis

Please note that we do not accept applications through any other online job application website or app.

This position is onsite only, no remote or hybrid options are available. Starting hourly rate is $24.45 per hour. Prior confirmed State of Colorado state service in the Student Services Specialist Class Series may entitle candidates to a higher hourly wage.

You must submit a resume and a cover letter for this position. Please ensure your application materials specifically address how your job experience and skills translate to the work performed by this position.

Job Description:

MINIMUM QUALIFICATIONS

Five (5) years of relevant enrollment management experience

OR

A combination of related education and/or enrollment management work experience equal to five (5) years

PREFERRED QUALIFICATIONS

* Enrollment management experience in higher education

* Work experience in higher education

* Knowledge of Workday, Slate and National Clearinghouse

* Notary experience

REQUIRED COMPETENICES

* Analytical Skills

* Decision Making

* Communication skills

* Customer Service

* Job Knowledge

* Problem Solving

* Organizational Skills

* Teamwork

CONDITIONS OF EMPLOYMENT

A final job offer is contingent upon the satisfactory completion of a criminal background check. All background checks will be conducted in accordance with Fort Lewis College policy.

JOB DUTIES

Support Staff & Records Management 50%

* Receives, interprets, analyzes, and processes forms/requests submitted to Registrar's Office by students, faculty, staff, potential employers and others. Processes transcript requests, student schedule change requests, enrollment verifications, release of information requests, grade change requests, incomplete grades, course additions, course withdrawals, Selective Service forms, degree verifications, change of major, minor, certificates, concentrations, catalog year, advisor requests, application for graduation, diploma replacement requests, and other forms.

Resolves issues that arise while processing forms/requests by using sound judgement to effectively and knowledgeably communicate with students, faculty, and staff verbally and in writing.

* Responsible for all aspects of records management including utilizing best practices, applying institutional, state and federal regulations, and meeting reporting requirements. Addresses information requests made via email or through phone calls which will require problem solving, application of federal laws, knowledge of Fort Lewis College's policy/procedures, communication with affected parties, and/or referral to other personnel, offices, and/or departments, as needed.

* Plays an integral role in a collaborative problem-solving team to identify flaws and improvements to…