Office Manager

Position Summary

The Office Manager supports the business operations of the Student Housing Department and the on‑campus community. This role oversees front office operations, manages departmental expenses and budgets, and provides administrative support for housing assignments and communications to ensure efficient and effective service delivery. The ideal candidate is a highly organized, adaptable professional who can manage multiple priorities and work independently. This position requires strong administrative experience, attention to detail, and the ability to support a diverse campus community with professionalism and flexibility.

• Provides budget support to the Housing staff
• Manage department P‑cards, including reconciliation and documentation
• Creates requisitions, processes invoices via supplier invoices, P‑card, and purchase order receipts
• Track budget issues/problems and provide solutions for effective resolution
• Provide monthly budget reports to department director
• Manage billing systems
• Provides administrative support for Housing staff
• Coordinate recurring meetings with groups
• Update Housing website with staff information, key dates, and Housing policies
• Maintains the Housing organizational chart
• Records meeting minutes
• Maintains the Housing department staff directory
• Supports the hiring and onboarding process for new Housing hires
• Manages and audits the Housing employee files in compliance with FERPA, college policy, and confidentiality and retention requirements
• Provides effective communication to students, families, and prospective residents and redirects calls as necessary
• Assists Director of Housing in producing next fiscal year annual budget projections
• Manages key inventory and distribution
• Communicates major changes and announcements to Housing staff and residents
• Provide leadership for Annual and Semi‑annual appreciation events and meetings
• Provides administrative operations and occupancy management support
• Collaborate with college partners to verify student academic status
• Communicate with Financial Aid to receive updated lists regarding students with financial holds
• Communicate with the Office of Community Standards regarding student conduct status as it relates to Housing
• Monitor the student housing exemption list
• Order department office supplies, staff uniforms, and equipment
• Produce and remediate digital materials in compliance with the ADA and Section 508 accessibility standards
• Provide responsive service and housing support to all students, ensuring equitable access to campus housing resources and opportunities
• Perform other duties as assigned
• Reports to the Director of Housing and Conduct; may supervise part‑time employees

• Associate’s degree in related field
• 3+ years of related work experience
• Strong customer service skills
• Strong written and verbal communication skills
• Ability to meet deadlines and work with minimal supervision
• Ability to manage and maintain confidential information

• Bachelor’s degree in related field
• 6+ years of related work experience
• Previous administrative experience in higher education, student housing, or student services
• Experience with Star Rez, Workday, Maxient, or comparable systems
• Experience supporting hiring, onboarding, or HR processes
• Experience supervising or coordinating student employees
• Experience with P‑Card reconciliation, purchase orders, or check requests in a higher education or government setting

Position:
Full Time (Exempt), Permanent, 1.0 FTE. Salary range: $54,000 to $60,000 per year, plus comprehensive benefits package.

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff.

The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment.