Member Services Associate

Job Details

Location:

Durango, CO 81301

Salary Range: $18.00 - $22.00 Hourly

Glacier seeks both a part‑time and a full‑time Member Services Associate.

NOTE:

The full‑time position's schedule is overnight (3rd shift) from ~9:00pm until 7:00am, and includes weekend hours. This overnight position has a possible starting pay-range of $20.00 to 22.00 per hour. The part‑time position has a possible starting pay-range of $18.00 to 20.0 per hour. These positions are eligible for federal and state mandated benefits, including paid sick leave. The full‑time position includes benefits such as employer-sponsored health insurance and paid-time-off.

Glacier employees enjoy many employer‑unique benefits such as reduced-prices at our restaurants, as well as access to golf, fitness and racquet‑sport facilities.

Member Services Associates are responsible for various aspects of the Member Services Department. These positions collaborate with the Member Services Supervisor to ensure that all members, guests, employees, and contractors are monitored when entering and exiting Glacier property. The Member Service Associate will work with all departments to provide excellent customer service while also engaging with members, guests, and staff to create an exceptional Glacier experience.

• Oversee tracking of vehicles upon entering and exiting the property.
• Direct shipping and receiving as needed.
• Greet and direct all members, guests, and staff.
• Provide security throughout the grounds.
• Other duties as assigned.

Physical requirements:

• Must be able to perform tasks that require but are not limited to stooping, bending, squatting, kneeling, climbing stairs, walking indoors, walking outdoors, lifting up to 50 lbs., carrying up to 50 lbs., reaching above the shoulder, reaching at shoulder level, and reaching below the shoulder.
• May be required to operate a passenger vehicle; therefore, must be legally licensed to operate a private passenger vehicle and have no DWI/DUI citations with the last 5 years.

Other qualifications:

• High school diploma or equivalent is required.
• Minimum of one (1) year of member services or relevant job experience.
• Ability to work a flexible schedule and may have to cover various shifts (morning, day, night, and/or overnight).
• Must possess strong communication skills both verbal and written.
• Has a service first mentality towards both internal and external customers.
• Possess a can‑do attitude along with the ability to strategically problem solve while not compromising integrity, honesty and teamwork.
• Ability to work independently and with a minimal level of supervision or in a team environment.
• Ability to work in an environment that has constantly changing priorities.
• Experience with computers as well as knowledge of Microsoft Office platforms is preferred.

Various computers, printers, software, and office equipment.