Customer Service Representative - Durango

Customer Service Representative - Durango

Job Category: Customer Sales & Service

Requisition Number: CUSTO
005493

Employment Type: Full-Time

Location: Durango, 1099 Main Avenue, Durango, CO 81301, USA

Position

Description:

Entry‑level Customer Service Representative focused on meeting the needs of bank customers by providing exceptional customer service, managing cash and negotiable instruments, and maintaining accurate records.

General

Purpose:

The Customer Service Representative is an entry‑level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.

Key Responsibilities:

• Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Understands the features and benefits of Alpine Bank consumer and business products and services.
• Answers basic customer inquiries and cross‑sells when appropriate.
• Works effectively in a team oriented environment.
• Follows all bank policies and procedures.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications:

• Customer Service oriented individual.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
• Bilingual abilities are a plus.

Education: No specific education or formal training required.

Experience: An entry‑level position requiring little or no banking experience. Previous cash handling and/or customer service experience preferred.

Working Conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. There are prolonged periods of standing in a generally fast‑paced environment. Some evening and weekend hours may be included.

Physical Demands: Standing for long periods of time, good eyesight and hand/finger dexterity, ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Employee also may have to lift up to 50 pounds. Repetitive motion likely.

Compensation: Starting Rate of Pay is between $18.50 and $23.50 per hour, depending on experience.

Position anticipated to close June 19, 2026, or until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.