Guest Relations Specialist

Guest Relations Specialist

Pay: $17.00 per hour

Full Time

Are you energetic, self-motivated, and passionate about creating positive guest experiences over the phone? Are you looking for a role where you can grow, make an impact, and be part of an exceptional team? If so, you may be the perfect fit for our Guest Relations Specialist position within the Business Development Center at Durango Motor Company!

What We Offer

Health & Wellness – Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount

Work-Life Balance – Flexible PTO, sick leave, holiday pay, volunteer time off

Financial Perks – 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms

Training & Growth – Paid hands-on training, career development, and clear advancement opportunities

Discounts & Extras – Employee discounts on products/services, supportive team culture built on collaboration & learning

A Day in the Life

As a Guest Relations Specialist, you are a key voice of our dealership. In this role, you will:

• Handle inbound calls and make outbound calls with professionalism and warmth
• Listen carefully to guest needs, collect accurate information, and provide basic service or support details
• Take clear notes and deliver accurate messages
• Demonstrate strong phone etiquette and communication skills
• Schedule service appointments and support guests throughout their experience
• Maintain an organized workflow and collaborate with teammates to ensure excellent service
• Adapt quickly as needs or priorities shift within the department

If you enjoy helping others, staying organized, and delivering outstanding customer service, this role could be a great match for you.

Responsibilities

• Answer all inbound calls promptly using approved scripts
• Transfer calls to the appropriate department or team member
• Understand guest expectations to deliver a positive experience
• Document all communications clearly for smooth follow-up
• Relay accurate information to the receiving team member or department
• Make follow-up calls after service visits to ensure guest satisfaction
• Partner with fellow operators to ensure all calls are covered
• Learn, practice, and implement pre-set scripts for inbound and outbound calls
• Adapt to department needs and workflow changes

Requirements

• Sales, telemarketing, or related experience, preferred
• Valid driver's license with an acceptable driving record
• Strong verbal and written communication skills (bilingual is a plus)
• Excellent computer proficiency
• Willingness to complete a pre-employment background check
• Genuine commitment to exceptional customer service

Physical Requirements

• Frequently sitting, standing, walking, talking, and hearing.
• Occasional balancing, stooping, kneeling, and crouching.
• Ability to lift and move up to 20 pounds.
• Dependable attendance for all-scheduled shifts.

Durango Motor Company is an EEO/AA/Veterans/Disabled employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.