Customer Service Representative

Riverview Animal Hospital is Hiring. Best team in town. Never a dull day. Always learning something new. Opportunity to advance. Dogs and cats, all day every day.

Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills

• Assist with checking in clients/patients
• Answer phones
• Reply to client emails
• Relay medical information to clients
• Generally assist with the day‑to‑day operation of the hospital
• Communicate client concerns with the medical staff

• The base hourly range for this position is $17.00 - $19.00. This range reflects the minimum and maximum target for the position. Individual pay is determined by job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

• Paid holidays
• 401K Retirement
• Health, Dental, and Vision insurance with a generous employer contribution
• Health Savings Account available
• Generous pet care benefits
• Paid Time Off (PTO)
• Pet Discounts
• Team events and other local social activities

• Accepting applications through 7/31/26

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.