Customer Service Representative

Client Service Representative Role Requirements

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.
• Minimum of 2+ years of related customer service experience required.
• Veterinary hospital experience a plus.
• An employee in this position must have a sense of caring for animals and their owners.
• Professional communication skills.

• Assist with checking in clients/patients.
• Answering phones.
• Replying to client emails.
• Relaying medical information to clients.
• Generally assisting with the day-to-day operation of the hospital.
• Communicating client concerns with the medical staff.
• The base hourly range for this position is $17.00 - $19.00. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus.

• Paid holidays.
• 401K Retirement.
• Health, Dental, and Vision insurance with a generous employer contribution.
• Health Savings Account available.
• Generous pet care benefits.
• Paid Time Off (“PTO”).
• Pet Discounts.
• Team events and other local social activities.
• For qualified candidates; benefits may vary based on experience and full vs part time.