Mortgage Loan Processor

Position Summary

Responsible for timely and accurate packaging and submission of all mortgage loans, ensuring ongoing adherence to consumer compliance regulations, performing duties related to the bank’s mortgage loan portfolio, and implementing procedures to improve efficiency and accountability.

Compiles information and takes each file from application submission to loan approval, while assisting as needed for closing and loan purchase.

Processes all mortgage loans in a timely, efficient and accurate manner, including accurate entry of loan application information in Mortgage Bot and other software or online systems.

Utilizes checklists to organize, request, and prepare all essential documentation for the mortgage loan file.

Communicates directly with the customer to obtain the information and/or documentation necessary to make a loan decision.

Orders flood certification and notifies the customer and Loan Officer if the property flood zoning is questionable.

Coordinates the ordering of mortgage appraisals from the Appraisal Department and assists with supplying any documentation needed to that department.

Orders title commitments from designated title companies and reviews them upon receipt, ensuring the commitment is supplied to the appropriate loan officer.

Orders tax transcripts and social security verification documents.

Orders employment, deposit, mortgage, rent, and insurance verifications as needed.

Orders a Data Verify report and clears any flagged items.

Orders proof of insurance.

Submits the file to underwriting upon receipt of income and assets so that an underwriting decision can be made.

Prepares and sends files to investors on loans being processed as non‑delegated or as a broker.

Works with the MLO, borrower, and closer to provide updates, address any issues with loan files, and ensure a smooth transition to closing.

Assists in clearing post‑closing conditions from investors or auditors.

Scans all loan documents into the Image Flow section within Mortgage Bot.

Reviews file documentation regularly and ensures all required items are requested.

Inputs proper loan information into the system for processing, ensuring that all loan documentation is complete, accurate, verified, and complies with company policy and/or loan program guidelines.

Reviews applications and disclosures for accuracy and compliance, analyzes and calculates income, debt, credit history, and other factors (e.g., divorce decrees, child support orders, flood certificates) in order to prepare the application for submission to underwriting, either internal or external.

Consults with the MLO on any pertinent changes prior to submission.

Prepares and sends documentation to customers and other appropriate sources, contacting applicants and other parties to follow up or discuss requests for information, problems, or other matters related to loan document processing.

Maintains regular communication with borrowers, realtors, settlement agents, insurance, secondary market representatives, and contract underwriters regarding loan approvals; reviews conditions and follows up as needed with the borrower and other contacts.

Tracks and follows up on documentation necessary to meet pre‑closing conditions and to close.

Contacts borrowers and meets with them as needed to collect documents or other paperwork required for approval.

Uses the Notes section and processor screen in Mortgage Bot each time a file is accessed or handled to accurately note progress of the file.

Coordinates closing schedules with the Loan Closer.

Uses checklists to ensure all essential documentation will be available at closing and meets crucial deadlines.

Understands and adheres to regulations and mandatory compliance guidelines and attends training as required.

Assists underwriting by supplying documentation necessary to complete any loan denial.

Maintains a pipeline report and notifies management of status as needed.

Answers phones and assists clients, coworkers, or loan officers as needed.

Assists in researching and balancing general ledger items.

Provides back‑up coverage for closing and post‑closing as needed.

Understands and performs the…