Director - Front Office Operations

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Front Office, you’re not just providing strategic leadership and direction for the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay special.

This role requires attention to detail, flexibility to work weekends and holidays, and the ability to perform some heavy lifting with or without reasonable accommodation. The pay range is $75,000—$90,000 annually, with the potential for a 20% annual bonus.

• Lead front office operations:
  Direct all front office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
• Shape service excellence strategy:
  Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long‑term service quality
• Drive revenue initiatives:
  Implement marketing campaigns and up‑selling techniques to maximize room occupancy and boost revenue
• Integrate corporate marketing strategies:
  Ensure the effective rollout and management of corporate marketing initiatives within the front office
• Leverage data to inform strategy:
  Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
• Ensure product and service knowledge:
  Develop strategies to keep the team well‑informed of hotel products, services, facilities, events, pricing, and local attractions
• Cultivate a high‑performing team:
  Drive engagement and retention through performance management, professional development, and recognition programs

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member. A passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; a belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment.

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through the Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – We offer paid leave for eligible team members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Eligible team members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health and welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on a team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.