ERP Administrator - D365

POSITION SUMMARY

Rocky Mountain Chocolate Factory, Inc. (RMCF) is seeking a hands‑on accomplished ERP Administrator to be responsible for the support, maintenance, and enhancements of the Company ERP Microsoft Dynamics 365 Business Central, and work with other Microsoft and third‑party products to create solutions for increasing user productivity and efficiency.

The ERP Administrator will be expected to consistently deliver outstanding outcomes in the following areas:

• Administer and maintain all aspects of Microsoft Dynamics 365 Business Central ERP.
• Develop an understanding of application dependencies, workflows, integrations, and processes surrounding ERP applications.
• Work closely with operations to translate process requirements into system configurations or enhancements.
• Develop and maintain configuration packages for efficient, controlled updates to master data tables.
• Collaborate with data and analytics teams to ensure data quality, performance and consistency across reports and dashboards.
• Write and maintain AL code extensions for customization needs.
• Ensure proper approval of all changes and enhancements and upgrades through Change Management documentation.
• Manage administrative tasks such as, but not limited to user management, configuration, deployment, and system maintenance.
• Manage and test product enhancements and system upgrades.
• Oversee and implement system integrations.
• Design and maintain system documentation, error troubleshooting logs, and end‑user work instructions.
• Provide training and end‑user support.
• Design, develop, test, and deploy system improvements.

This role requires end‑to‑end ERP system administration and optimization, including configuration, customization, and integration with Microsoft Dynamics 365 Business Central; strong cross‑functional collaboration to translate operational needs into technical solutions; disciplined change management and system governance; data integrity and analytics alignment; user support and training delivery; and a solid foundation in IT infrastructure, cybersecurity, and project management to drive system performance and organizational efficiency.

• Bachelor's degree in information technology, Computer Science, related field or equivalent education, experience and training.
• 1 - 5+ years' experience with ERP systems including Microsoft Dynamics 365 Business Central.
• Proven system administration abilities with ERP systems in manufacturing, logistics & financial environments.
• Strong background in IT infrastructure, cybersecurity, and enterprise systems.
• Project management experience.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and problem‑solving abilities.
• Strong customer focus and commitment to service excellence.