Field Specialist II

Stone Age Holdings is the global leader in designing and manufacturing high‑pressure waterblast tooling and automated, IoT‑enabled/robotic equipment, based in Durango, CO, with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots! Stone Age Holdings includes Stone Age Tools and Warthog Nozzles
, trusted brands known worldwide for their durability, performance, and innovation in industrial cleaning applications. We are an innovative, employee‑owned company that aims to change our industry and the world through advancing technical products and services – and with our unique, people‑centric culture.

The Level II Field Specialist at Stone Age assumes a crucial role in fostering connections between the company and its customers through the delivery of exceptional customer service, training, and support. Building upon the foundational responsibilities of the Level I Field Specialist, this mid‑level position includes additional duties such as conducting comprehensive equipment demonstrations, troubleshooting and fine‑tuning tool performance, and actively collaborating with all Stone Age teams to effectively meet customer requirements.

This is a mid‑level role. The ideal candidate must be self‑motivated, independent, and capable of problem‑solving under pressure while maintaining a positive attitude. The individual should be comfortable in a fast‑paced, dynamic work environment with extended hours.

This position reports to the Sr. Technical Manager, Field Applications and Support.

• Provide professional, technical on‑site support for Customers who are experiencing product or operational issues in the field. Thoroughly document and communicate customer case issues in Salesforce and with the Field Specialist Lead.
• Coordinate travel and field support scheduling, collaborating with the Branch Office Manager and Field Specialist Team.
• Develop relationships with contractors, plants, and other end‑users, educating them on the safe and effective use of tooling and automated solutions for industrial cleaning per the WJTA Best Practices.
• Facilitate technical discussions between the Customer and the Field Applications Engineer (and Sales, through extension of the FAE) to problem‑solve or generate new product concepts or address “hard to solve problems” in plants.
• Troubleshoot mechanical and electrical Stone Age product issues with customers and Stone Age Engineering teams, assisting in testing and root‑cause analysis evaluation and report‑creation as required.
• Maintain strong relationships with the Customer Service Success Team, Branch Offices, Regional Sales Managers, and Stone Age Solutions Managers.
• Maintain a strong relationship with Engineering team, practice good judgment, and to elevate issues that require additional support.

• Assist with Branch Repair and order fulfillment functions, including counter sales, picking, packing, and shipping orders, forklift certified operator, cycle counting and helping with improvement projects.
• Maintain expert knowledge of all Stone Age Waterblast AE Sales and rental package configurations, know how to perform seal and service kit replacement of Stone Age tools, check in/out rental equipment and understand maintenance procedures of Stone Age equipment per equipment manual.
• Participate in the on‑call rotation for nights and weekend callouts.

• Demonstrates the “Own It” mindset and fosters the mindset.
• Be a Great Teammate
• Practice Self-Leadership
• Deliver on the Stone Age Assurance Promise

• Support the Training Team in the development of the Stone Age Training curriculum and deliver courses on behalf of the Water jetting Technology Association (WJTA), Houston Area Safety Council (HASC), U.K. based Water jetting Association (WJA), and Dutch based Stichting Industriële Reiniging aka Industrial Cleaning Foundation (SIR) as required.
• Collaborate in the development of plant specific safety and best practices training.
• Provide training to Stone Age employees, contractors, or plant personnel as required. Training may take place at one of Stone Age’s global locations or onsite with contractors and/or…