Service Center Director

Service Center Director

Job Category:
Social Services

Full-Time

Salary: $70,000 USD per year

Location:

Durango Service Extension, Durango, CO 81302, USA

Job Title:

Service Center Director

FLSA Status:
Full Time - exempt

Reports to:

Divisional EDS/SE Director, Divisional Headquarters (DHQ)

Schedule:

40W M-F 8:30AM – 5:00PM M30 Supervises:
Case Manager;
Interns;
Volunteers

Rate of Pay: $70,000 USD Annually

Closing Date: 07/31/2026

Benefits:
Standard;
Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of.0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Position Summary:

The Durango Service Center Director leads all operations of The Salvation Army's Service Center in La Plata County, Colorado, providing direct social services to individuals and families in need, managing fiscal oversight and local fundraising efforts, and representing TSA in the broader community. The Director reports to the EDS/SE Director at Divisional Headquarters (DHQ) in Denver, Colorado, and operates with significant autonomy, requiring strong self direction, sound professional judgment, and commitment to the mission of The Salvation Army.

The Director directly supervises a Case Manager and provides oversight to interns and volunteers.

Duties and Responsibilities Center Operations & Administration

• Oversee all daily operations of the Service Center, ensuring that office functions, client assistance, and staff activities run in accordance with TSA Policies & Procedures, Service Extension Guidelines, and directives from the EDS/SE Department at DHQ.
• Operate with a high degree of independence, exercising professional judgment consistent with TSA values, divisional directives, and applicable regulations.
• Supervise, train, and develop all center staff, interns, and volunteers assigned to the center. Approve leave requests, conduct annual performance reviews, ensure HR records and Employee Handbook acknowledgments remain current, and manage employee infractions following applicable protocol and Human Resources guidance.
• Assist with recruiting and hiring open positions: support job postings, participate in interviews, and forward proposed applicants to the EDS/SE Department for recommendation to the Command Finance Council (CFC). Work with the EDS/SE Director to establish and manage the annual center budget.
• Monitor financials regularly, participate in budget review meetings and required trainings, and submit budget revisions through the appropriate divisional approval process.
• Submit accurate monthly statistical and financial reports to DHQ on a timely basis.
• Process all invoices, vendor payments, and monthly center bills with required documentation, and submit to the DHQ Finance Department in a timely manner.
• Manage all donations per DHQ protocol, including timely deposit and logging of cash gifts, lockbox submissions, and any required documentation for Finance, auditors, and DHQ/THQ.
• Coordinate special events and seasonal campaigns aligned with the center's mission, including holiday programs.
• Identify, pursue, and manage grant funding: write and track grants, maintain compliance with all grantor and TSA grant requirements, attend required grant meetings and workshops, ensure all grant agreements name The Salvation Army (a California Corporation) as party, and route applications through the EDS/SE Director for CFC review and DHQ/THQ approval well in advance of deadlines. Provide required reports to DHQ and grantors.
• Maintain awareness of social service trends in La Plata County and stay current on TSA services, programs, and divisional updates.

Community Relations & Fundraising

• Represent The Salvation Army throughout La Plata County at community, business, and social service organizations, serving as TSA's official spokesperson for the region.
• Cultivate and maintain relationships with local government agencies, nonprofit partners, churches, civic organizations, and individual donors to strengthen the center's community presence and funding base.
• Lead the annual Red Kettle Campaign: recruit and coordinate bell ringers and volunteer organizations, ensure proper kettle pickup, counting, and deposit procedures, and meet budgetary campaign goals. Provide kettle reporting to the EDS/SE Director as directed.
• Pursue earned and donated media coverage for TSA events, programs, and community needs. Actively identify opportunities to increase the center's…