Service Center Director

Service Center Director

The Durango Service Center Director leads all operations of The Salvation Army's Service Center in La Plata County, Colorado, providing direct social services to individuals and families in need, managing fiscal oversight and local fundraising efforts, and representing TSA in the broader community. The Director reports to the EDS/SE Director at Divisional Headquarters (DHQ) in Denver, Colorado, and operates with significant autonomy, requiring strong self direction, sound professional judgment, and commitment to the mission of The Salvation Army.

The Director directly supervises a Case Manager and provides oversight to interns and volunteers.

The position is full time, exempt, with a rate of pay of $70,000 USD annually. The closing date for applications is 07/31/2026. Standard benefits are available for full-time, exempt employees, including health, vision, dental, life, and voluntary life and disability insurance, sick leave, vacation, pension plan, and a voluntary tax-deferred annuity plan.

The Director is responsible for overseeing all daily operations of the Service Center, ensuring that office functions, client assistance, and staff activities run in accordance with TSA Policies & Procedures, Service Extension Guidelines, and directives from the EDS/SE Department  Director operates with a high degree of independence, exercising professional judgment consistent with TSA values, divisional directives, and applicable regulations.

The Director supervises, trains, and develops all center staff, interns, and volunteers. They approve leave requests, conduct annual performance reviews, ensure HR records and Employee Handbook acknowledgments remain current, and manage employee infractions following applicable protocol and Human Resources guidance.

The Director assists with recruiting and hiring open positions, supports job postings, participates in interviews, and forwards proposed applicants to the EDS/SE Department for recommendation to the Command Finance Council (CFC). They work with the EDS/SE Director to establish and manage the annual center budget.

The Director monitors financials regularly, participates in budget review meetings and required trainings, and submits budget revisions through the appropriate divisional approval process. They submit accurate monthly statistical and financial reports to DHQ on a timely basis.

The Director processes all invoices, vendor payments, and monthly center bills with required documentation, and submits to the DHQ Finance Department in a timely manner. They manage all donations per DHQ protocol, including timely deposit and logging of cash gifts, lockbox submissions, and any required documentation for Finance, auditors, and DHQ/THQ.

The Director coordinates special events and seasonal campaigns aligned with the center's mission, including holiday programs. They identify, pursue, and manage grant funding: write and track grants, maintain compliance with all grantor and TSA grant requirements, attend required grant meetings and workshops, ensure all grant agreements name The Salvation Army (a California Corporation) as party, and route applications through the EDS/SE Director for CFC review and DHQ/THQ approval well in advance of deadlines.

They provide required reports to DHQ and grantors.

The Director maintains awareness of social service trends in La Plata County and stays current on TSA services, programs, and divisional updates.

The Director represents The Salvation Army throughout La Plata County at community, business, and social service organizations, serving as TSA's official spokesperson for the region. They cultivate and maintain relationships with local government agencies, nonprofit partners, churches, civic organizations, and individual donors to strengthen the center's community presence and funding base.

The Director leads the annual Red Kettle Campaign: recruit and coordinate bell ringers and volunteer organizations, ensure proper kettle pickup, counting, and deposit procedures, and meet budgetary campaign goals. They provide kettle reporting to the EDS/SE Director as directed.

The Director pursues earned and donated media coverage for TSA events, programs, and community needs. They actively identify opportunities to increase the center's visibility and public support in La Plata County.

The Director participates in community coalitions, local conferences, and interagency meetings that advance the center's mission and expand access to resources for clients.

The Director establishes and maintains an active Service Extension Advisory Board. They attend board meetings, provide current financial and program data, and recruit qualified members who understand TSA's mission and can actively support the center. They submit member applications to the EDS/SE Director for background check and approval.

The Director develops strong working relationships with board members, volunteers, interns, and community partners, keeping all informed of the center's…