F&B Guest Service Associate

F&B Guest Service Associate

Join to apply for the F&B Guest Service Associate role at Mountain Capital Partners.

Job Location: Purgatory Resort – Durango, CO
Position Type: Seasonal
Salary Range: $15.16 – $15.16 hourly

Seasonal position from November 2025 to April 2025. Dates are subject to change based on the availability of the applicant and the needs of the business. The position will remain open until filled. A free season pass is available for you and your dependents.

The Service Associate is expected to perform regular serving duties including full table, to‑go, and app order service responsibilities; upkeep of cleaning, opening, and closing procedures; general care of venue tasks; and necessary steps to ensure quality of both service and preparation of service items.

• Table, to‑go, and online order quality control
• Providing excellent guest service, making all guests feel welcome and taken care of during all parts of their visit
• Team tasks and responsibilities as assigned by supervisors
• Kitchen prep and cleanup duties before, during, and after shift
• Individual weekly and monthly responsibilities
• General upkeep and cleaning of venue

• Food and beverage menu knowledge, including ingredients, preparation methods, and allergy information
• Understanding of point‑of‑sale (POS) systems and basic math for handling bills, payments, and tips (if applicable)
• Knowledge of health, safety, and sanitation regulations
• Familiarity with wine, beer, and cocktail service (if applicable)
• Awareness of dining room flow and table‑turn strategies
• Understanding of guest service principles and conflict resolution practices

• Strong verbal communication and active listening skills
• Multitasking in a fast‑paced environment
• Time management and ability to prioritize tasks during high volume periods
• Attention to detail in order taking and delivery
• Basic math and cash handling skills (if applicable)
• Ability to upsell food and beverages to enhance guest experience and revenue
• Teamwork and coordination with kitchen and bar teams

• Remaining calm and professional under pressure
• Memorizing menu items and specials quickly
• Standing and walking for extended periods of time
• Lifting and carrying trays, dishes, and glassware
• Responding to guest needs and complaints with a positive attitude
• Adapting to changes in guest volume or staff availability
• Physically capable of lifting up to 80 lbs multiple times during each shift

• TIPS Colorado State On‑Premise Certification; required for all servers & cashiers who sell alcohol
• Serv‑Safe food safety certification, preferred

Day‑to‑day work may include physical activity up to and including lifting, moving, or carrying up to 80 lbs multiple times a day. Weather conditions are variable; winter weather is a significant part of the daily environment, with some duties requiring outdoor work.