Part-Time Donation Services Associate - Durango Store

JOB SUMMARY

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand‑alone donation centers (ADC). They provide excellent and friendly customer service by greeting customers in a timely manner and helping as needed, which may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care and show respect for items donated.

Pay: $16.45 per hour. This position is eligible for Daily Pay – work today, get paid today. Donation hours at our Stores are Monday through Saturday 8:00 AM – 8:30 PM and Sunday 9:00 AM – 7:30 PM. Part‑time employees in our Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan (must be 18 years of age to participate).

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintains a safe, organized, and clean environment for both customers and fellow employees within the donation entrance and parking lot areas.
• Maintains remote donation centers, sheds, and/or trailers if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote sites as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become overstuck when working in remote donation center locations.
• Communicates timely when the donation warehouse and/or trailers are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assists drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross‑trains in other departments or areas; acts as a back‑up for other areas as required.
• May be required to report to the store ADC or stand‑alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Education: A High School diploma or equivalent is preferred.

Experience: One (1) year of retail experience is preferred.

Other:

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must communicate effectively with customers, managers, supervisors, staff, and peers.
• Must work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

• Continuously (5–8 hours)
• Frequently (3–4 hours)
• Occasionally (1–2 hours)
• Never

LIFTING: Heavy: 45 lbs & over – FREQUENTLY

Moderate: 15–44 lbs – CONTINUOUSLY

Light: 14 lbs & under – FREQUENTLY

CARRYING: Heavy: 45 lbs & over – FREQUENTLY

Moderate: 15–44 lbs – FREQUENTLY

Light: 14 lbs & under – FREQUENTLY

PUSHING/PULLING: FREQUENTLY

REACHING: Above shoulder – FREQUENTLY, At shoulder – CONTINUOUSLY, Below shoulder – CONTINUOUSLY

TWISTING and BENDING: FREQUENTLY

KNEELING/CRAWLING and SQUAT: FREQUENTLY

CLIMBING: Use of legs only (stairs) – OCCASIONALLY, Use of arms & legs (ladders) – OCCASIONALLY

HEARING: FREQUENTLY

VISION: Visual, close – CONTINUOUSLY;
Visual, distant – OCCASIONALLY;
Visual, depth perception – FREQUENTLY

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