Resident Service Coordinator-Affordable Housing​/Miremonte

Service Coordinator

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located one of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Community Administrator at the housing site.

Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs in order to improve resident wellbeing and foster a strong sense of community.

Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents.

• Ensures that the resident's voice is heard, and their ideas play a prominent role in programming.

• Within program guidelines, facilitate and accept referrals on residents from the Community Administrator, family members, service providers and the residents themselves.

• Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Complete an assessment and collect needed information. Responsible for identifying and serving the unique needs of the resident and utilizing screening and assessment.

• Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.

• Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.

• Encourage the resident and/or family members to arrange for required services when possible, to maintain and encourage their independence.

• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Advocate for residents per their wishes.

• Maintain up-to-date files on service providers in the community by installing and becoming knowledgeable with the United Way database and Benefits Check-up.

• Maintain and submit accurate and updated records on all residents to include the services they receive.

• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.

• Assists in relocating residents as needed and securing emergency housing.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Must…