Case Manager - Veteran and Supportive Services Durango

Overview

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, VOA changes the lives of more than 140,000 vulnerable Colorado ans each year. Services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. The organization’s mission touches the mind, body, heart, and ultimately the spirit of those we serve, building and strengthening communities.

The Case Manager will support the Back Home SSVF (Supportive Services for Veteran Families) rapid rehousing program, a 90‑day model designed to find and stabilize housing for veterans experiencing homelessness or at risk of homelessness. The role focuses on housing case management and connects veterans to public benefits, VA benefits, health referrals, and financial health referrals.

• Provides case management services to program clients.
• Identifies and serves the unique needs of participant households using screening and assessment tools.
• Understands and implements the assigned program according to funder and VOA standards.
• Conducts community outreach to locate eligible households with substantial housing barriers.
• Leads group educational activities for current or prospective clients.
• Supports team members as a resource for problem analysis and knowledge sharing.
• Attends orientations, trainings, staff and community meetings, conferences, and workshops as required.
• Provides training and mentorship to team members and community stakeholders on best practices.
• Documents all client interactions, eligibility and demographic data in the designated databases.
• Performs duties professionally, maintaining confidentiality and effective teamwork.
• Engages in professional development to improve field‑relevant best practices.
• Performs additional duties as assigned.

• Bachelor’s degree in human services, social work, or a closely related field, or equivalent experience.
• One year of direct experience providing human services.
• Colorado driver’s license and state‑mandated automobile insurance.
• Personal vehicle for work‑related travel (mileage reimbursement available).
• Complete agency and program credentialing within 12 weeks of hire and maintain standards thereafter.

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.

• Knowledge and skill in Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma‑Informed Care, and Housing First Principles.
• Ability to respectfully serve individuals from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Effective verbal and written communication skills.
• Ability to apply self‑care strategies in challenging or traumatic situations.

• Regular travel within the program’s service area.
• Work in diverse environments such as homeless shelters, service facilities, streets, offices, and other locations as needed.
• Physical ability to bend, climb, stoop, kneel, reach, crouch, squat, lift 30–50 pounds, balance, stand, sit, walk, and perform fine motor tasks. Requires visual and auditory acuity.

• Full‑time; 40‑hour workweek with occasional overtime.
• Potential for hybrid work.

• $22.00 – $24.00 per hour, based on experience.

• Vacation time
• Separate sick time
• Paid holidays
• Floating holidays
• Personal days
• Volunteer/wellness day
• Tuition assistance
• Pension plan
• 403(b) retirement plan with agency match
• Health, dental, vision, pet insurances
• Life insurance
• Accident insurance
• Employee assistance/work‑life balance program
• Employee discount program
• Life Lock with Norton
• Public Service Loan Forgiveness

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. If you require a reasonable accommodation to perform this role, please contact HR.

Volunteers of America is an EEO Employer.

• Posting will remain open until filled.
• VISA sponsorship is not offered for this role.
• Veterans are strongly encouraged to apply.