Police Records Specialist

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This position provides operational and administrative support to the Police Department, offering responsive, courteous, and efficient customer service in support of departmental operations.

• Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
• Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic and paper filing and record systems and databases to provide easy access to records and information; provides retention of records as required.
• Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Uploads case data into records management system; verifies the accuracy of reports and classification submittal to the state; and maintains availability and confidentiality of Police records.
• Compiles and maintains statistics for the department.
• Responds to information requests from other enforcement officials and the public. Forwards case documentation to proper agencies.
• Conducts record checks as requested.
• Prepares documents for court proceedings as required.
• Provides copies of police reports and record checks.
• Prepares outgoing mail requests, including record checks, accident reports, and other reports.
• Receives and receipts payment for fine payments and record copies; prepares recording of funds received and makes deposits.
• Prepares media releases for approval by the Deputy Chief.
• Provides shift fill-in for 911 Dispatching, when trained.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• Two (2) years administrative and customer service experience

PREFERRED QUALIFICATIONS

• Experience in public safety dispatching

OTHER REQUIREMENTS

• Must pass department background and criminal history checks