Customer Service Representative

Customer Service Representative

Location:

4415 W Main St, Durant, Oklahoma 74701 United States of America.

U‑Haul is seeking friendly, motivated people for the Customer Service Representative position. The role involves working as part of a supportive team to provide exceptional service to customers, inspecting and maintaining equipment, using up‑to‑date technology to dispatch and return equipment, and assisting customers on site.

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Employees may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

The job requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50lb. (assisted or unassisted).

• On‑the‑job education.
• Hiring bonus: $100.
• Cash bonus: $300 upon completion of U‑Haul Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program.
• Career stability.
• Opportunities for advancement.
• Mindset App reimbursement.
• Gym reimbursement program.
• Health insurance & prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• Met Life legal program.
• Met Life auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• 24‑hour physician available for kids.
• Dental & vision plans.
• Business travel insurance.
• Employee Assistance Program (EAP).
• Life Lock identity theft protection.
• Critical illness/group accident insurance.
• Dave Ramsey’s Smart Dollar program.

U‑Haul is an equal‑opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process.

U‑Haul will not hire or re‑hire individuals who use nicotine products in the states of Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.