Bilingual Casino Host
Job in
Durant, Bryan County, Oklahoma, 74701, USA
Listed on 2026-07-10
Listing for:
Choctaw Nation of Oklahoma
Full Time
position Listed on 2026-07-10
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Casino -
Customer Service/HelpDesk
Customer Service Rep, Casino, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Casino Host
****** Must be bilingual/fluent in Spanish and English**********
Job Purpose or Objective(s):
The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to the Director of Player Development.
Must be fluent in Spanish.
Primary Tasks:
- The primary tasks for the Casino Host include the execution of Player Greets on the gaming floor, social events, special promotions, and concerts, which includes managing the event ticketing process.
- The Casino Host will help identify new guests on the casino floor who meet the hosting criteria, while ensuring that the focus remains on currently hosted guests.
- They are also responsible for resolving service failures when encountered, taking immediate action to fill service gaps, and cementing player loyalty with our VIP Guests.
- In difficult situations, they must resolve issues with guests in a calm, professional, and prudent manner.
- You will evaluate a player's current and potential worth according to the parameters of the compensating guidelines to build loyalty and maximize return on investment.
- It is expected that 90% of their time is to be spent greeting and acknowledging VIP Guests on the casino floor while providing superior guest service.
- As a Casino Host you will enforce compliance of all applicable rules, regulations, laws and policies.
- Identify methods to increase efficiency and improve products or services.
- Perform other tasks as assigned by management.
Job Requirements:
- Knowledge of standard computer applications.
- Demonstrate a knowledge of marketing, promotions and overall casino knowledge.
- You must have decision-making skills, along with the ability to resolve escalated guest issues.
- Two (2) years prior customer service-related experience.
Skills:
- Builds Customer Loyalty
- Builds Rapport
- Customer-Focused Approach
- Expands the Service
- Maintains the Relationship
- Manages Resistance
- Masters Service Conversations
- Navigates Customer Challenges
- Strengthens Customer Connections
- Understands Customer Needs
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