Deposit Operations Specialist II - EIP

Position Title

Deposit Operations Specialist II - EIP

This position is responsible for timely, accurate, and compliant processing of all assigned tasks daily within Exception Item Processing (EIP). Employees are expected to take initiative to provide assistance to the team and to ensure customer service is a priority while completing the required functions.

• Review and process adjustments and check dispute requests received from multiple channels.
• Process unposted items related to DDA accounts.
• Review the Stop Suspect List and work items appropriately.
• Process and balance incoming Fed Returns (chargebacks).
• Process NSF items and balance outgoing Fed Returns.
• Review and decide on Verafin High Risk Check Review Alerts.
• Work ARP exceptions and balance official check accounts.
• Place foreign currency orders and assist with foreign currency exchanges as received.
• Monitor the Fed Recon and other various GLs for outstanding items and balancing issues.
• Learn all job duties and tasks in EIP.
• Provide exceptional customer service through email, Salesforce cases, phone support, or other avenues of communication to internal bank personnel, and on occasion external customers.
• Serve as a subject‑matter expert for EIP tasks and duties.
• Complete two hours of dedicated learning per month.
• Maintain a thorough knowledge of First United Bank’s policies and procedures, as well as banking laws and regulations related to check and ACH processing and returns.

• Serve as backup to legal processing, related to garnishments, levies, freezes, and subpoenas.
• Perform other duties as assigned by supervisor or manager.
• Assist with training employees as needed.
• Identify system gaps and suggest process improvements.
• Complete all required compliance exams on an annual basis.
• Adhere to all First United policies and procedures.
• Dress professionally.

Education and Work Experience

High‑school diploma or equivalent required. Two or more years of banking experience required. Customer service experience with a focus on phone‑based interactions is preferred.

Technical/Functional Competencies

• Meticulous attention to detail.
• Exceptional customer service skills across all means of communication, including written, verbal, and nonverbal.
• Excellent computer skills with proficient knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrates critical thinking and problem‑solving skills.
• Ability to work in a fast‑paced environment and under pressure.
• Dependable, adheres to timelines and schedules.
• Initiative in development and completion of projects.
• Basic knowledge of banking laws and regulations.
• Ability to work independently and as part of a team.

All Locations

Durant – Corporate

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at  for assistance.