Deposit Operations Specialist II - Wires

Deposit Operations Specialist II – Wires

Job Summary

Responsible for accurate, timely, and secure processing of domestic and international wire transfers. Plays a critical role in delivering consistent, high‑quality customer experience by ensuring transactions are handled with precision, responsiveness, and strong risk‑management commitment.

Key Responsibilities

• Process daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timeliness.
• Balance and reconcile wire activity in accordance with established procedures and deadlines.
• Ensure all transactions comply with internal policies, operating procedures, and regulatory requirements.
• Handle complex and high‑risk transactions with confidence and accuracy.
• Troubleshoot complex issues with critical thinking and sound judgment prior to escalation.
• Serve as a trusted resource and support for teammates.
• Consistently meet or exceed KPI, SLA, and quality expectations.
• Demonstrate ownership, initiative, and follow‑through in daily responsibilities.
• Perform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticity.
• Review and resolve exception items identified through Risk Fraud Analysis and Verafin monitoring.
• Process wire recalls, disputes, and service messages with urgency and sound judgment.
• Identify opportunities to improve workflows, reduce risk, and enhance the customer and team member experience.
• Take initiative in resolving issues and completing tasks with minimal supervision.
• Support team goals by maintaining productivity, quality standards, and service level commitments.

Behavioral Expectations

• Act with integrity and handle all transactions with confidentiality and ethical standards.
• Own the outcome: take accountability for accuracy, timeliness, and issue resolution.
• Serve with purpose: deliver consistent, high‑quality service and build trust.
• Collaborate effectively: build positive working relationships and support a team environment.
• Adapt and grow: embrace change, seek learning opportunities, and remain open to feedback.
• Communicate with clarity: share information professionally, respectfully, and solution‑focused.

Qualifications & Experience

• High School Diploma or GED required.
• 2–4 years of banking or financial services experience (preferred).
• 1–2 years in wire processing, electronic payments, or related operational functions (preferred).

Technical & Functional Skills

• Strong knowledge of Microsoft Outlook, Word, and Excel.
• Strong attention to detail and ability to manage high‑volume, time‑sensitive tasks.
• Sound judgment and problem‑solving skills in a risk‑sensitive environment.
• Ability to prioritize, meet deadlines, and maintain accuracy under pressure.
• Adaptability and learning agility in a changing environment.

Interpersonal & Service Skills

• Excellent customer service skills across written, verbal, and interpersonal communication.
• Strong collaboration skills; works effectively across teams.
• Dependable and accountable; meets schedules and deadlines.
• Professional demeanor; handles challenging situations with composure.
• Customer‑first mindset: respond with empathy, urgency, and accountability.
• Contributes positively to team culture.

Work Environment & Expectations

Fast‑paced, deadline‑driven environment where precision and responsiveness are essential. Requires a balance of operational focus, risk awareness, and service excellence.

Equal Opportunity Statement

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.