Aqua Pool Shift Manager

Job Purpose or Objectives

Job Purpose or Objective(s): As the Food & Beverage Shift Manager, you will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue.

• Manage line staff to deliver great guest service, teamwork and camaraderie.
• Monitor associates for adherence to company and/or franchise standards and procedures.
• Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits.
• Participate in the recruitment, selection, recommendation for hire and training process for new associates.
• Monitor guest satisfaction through face-to-face contact with customers.
• Resolve any customer complaints or problems according to standard conflict resolution protocol.
• Resolve associate and point of sale system issues.
• Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures.
• Direct the sanitation of all assigned areas.
• Perform other responsibilities as may be assigned.

• Knowledge about both products, service, and the appearance of all operating beverage outlets
• Knowledgeable in food and beverage cost control systems and methods
• One (1) year direct related experience