Velvet Taco Shift Manager

Food & Beverage Shift Manager

As the Food & Beverage Shift Manager, you will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue.

Primary tasks include:

• Managing line staff to deliver great guest service, teamwork and camaraderie.
• Monitoring associates for adherence to company and/or franchise standards and procedures.
• Scheduling associates and ensuring correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits.
• Participating in the recruitment, selection, recommendation for hire and training process for new associates.
• Monitoring guest satisfaction through face-to-face contact with customers.
• Resolving any customer complaints or problems according to standard conflict resolution protocol.
• Resolving associate and point of sale system issues.
• Maintaining departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures.
• Directing the sanitation of all assigned areas.
• Performing other responsibilities as may be assigned.

Job requirements include:

• Knowledge about both products, service, and the appearance of all operating beverage outlets.
• Knowledgeable in food and beverage cost control systems and methods.
• One (1) year experience directly related experience.

Skills include:

• Action Planning
• Adaptive Mindset
• Commercial Acumen
• Customer Service Delivery
• Customer System Operation
• Expands the Service
• Managing Change
• Masters Service Conversations
• Planning & Organizing
• Policy & Procedures
• Verbal Communication
• Workflow Management