Deposit Operations Account Servicing Manager

Deposit Operations Account Servicing Manager

At First United, our purpose is to inspire and empower others to Spend Life Wisely. We are committed to creating a culture that develops our people, strengthens our communities, and delivers exceptional customer experiences through operational excellence and servant leadership. The Deposit Operations Account Servicing Manager plays a critical role in supporting that purpose by leading the people, processes, and operational execution that support First United's deposit servicing functions.

The Deposit Operations Account Servicing Manager serves as the accountable leader for the execution, performance, and continuous improvement of First United's deposit operations servicing functions. This leader is responsible for ensuring operational excellence across account servicing, teller support, item processing, exception management, and specialized deposit servicing activities.

The Deposit Operations Account Servicing Manager provides leadership and oversight for:
Account Support & Maintenance;
New Account Review & Support;
Exception Item Processing (EIP);
Item Processing (IP);
Regulation CC Research & Administration;
Deposit Account Research & Resolution;
Specialty Deposit Servicing Functions;
Deposit Account Servicing Administration Functions;
Garnishments, Levies, Subpoenas, and Legal Processing Coordination;
Operational readiness and servicing support for deposit-related products and services.

Operational Leadership

Lead the day-to-day execution of deposit servicing functions, ensuring timely, accurate, compliant, and customer‑focused service delivery. Establish and maintain performance expectations, operational standards, service level objectives, and quality measures across all areas of responsibility. Drive consistency, efficiency, and accountability throughout the deposit servicing organization. Ensure adequate staffing, capacity planning, workload balancing, and workforce readiness to meet customer and business needs. Support operational readiness for new products, services, regulatory requirements, and process changes impacting deposit operations.

People Leadership & Development

Lead, coach, and develop managers, supervisors, and operational teams. Build a culture of accountability, engagement, collaboration, and continuous learning. Develop subject‑matter expertise and leadership capabilities throughout the organization. Establish succession plans and talent development strategies to strengthen organizational resiliency and future leadership pipelines. Foster an environment where employees feel valued, supported, and empowered to grow professionally.

Risk Management & Governance

Ensure compliance with applicable laws, regulations, policies, and operational standards. Maintain a strong control environment that supports responsible growth and operational excellence. Partner closely with Compliance, Risk Management, Fraud, Retail, Treasury Management, and Audit teams to identify, mitigate, and resolve operational risks. Lead responses to audits, examinations, reviews, and corrective action plans impacting areas of responsibility. Promote a culture of operational discipline, ownership, and risk awareness.

Operational Excellence

Identify and implement opportunities to improve operational processes, customer outcomes, and employee efficiency. Champion continuous improvement efforts that reduce friction, improve quality, and increase scalability. Utilize scorecards, metrics, and performance trends to make informed decisions and drive measurable results. Partner with Technology and business stakeholders to support automation, system enhancements, and process modernization efforts. Continuously evaluate operating practices to ensure alignment with organizational goals and customer expectations.

Partnership & Collaboration

Build strong partnerships across Retail Banking, Treasury Management, Payments, Risk, Compliance, Technology, Product, and other enterprise teams. Serve as a trusted operational leader and subject‑matter expert for deposit servicing functions. Support enterprise initiatives by providing…