Deposit Operations Account Servicing Manager

Overview

Join Our Team. First United is a place where friendly, talented and inspiring people come together to grow and serve customers. We are committed to building a culture that develops our people, strengthens our communities, and delivers exceptional customer experiences through operational excellence and servant leadership.

Deposit Operations Account Servicing Manager

The Deposit Operations Account Servicing Manager leads the people, processes, and operational execution that support First United's deposit servicing functions. This role develops high-performing teams, strengthens operational capabilities, and fosters a culture of continuous improvement to service customers seamlessly, the first time, every time.

The Deposit Operations Account Servicing Manager is accountable for the execution, performance, and continuous improvement of deposit operations servicing functions, including account servicing, teller support, item processing, exception management, and specialized deposit servicing activities. This role balances people leadership, service delivery, regulatory compliance, and process improvement to deliver consistent, scalable, and customer-focused outcomes.

• Account Support & Maintenance
• New Account Review & Support
• Exception Item Processing (EIP)
• Item Processing (IP)
• Regulation CC Research & Administration
• Deposit Account Research & Resolution
• Specialty Deposit Servicing Functions
• Deposit Account Servicing Administration Functions
• Garnishments, Levies, Subpoenas, and Legal Processing Coordination
• Operational readiness and servicing support for deposit-related products and services

• Operational Leadership: Lead day-to-day execution of deposit servicing functions to ensure timely, accurate, compliant, and customer-focused service delivery.
• Performance & Standards: Establish and maintain performance expectations, service levels, quality measures, and standard operating procedures across areas of responsibility.
• Efficiency & Accountability: Drive consistency, efficiency, and accountability throughout the deposit servicing organization.
• Staffing & Readiness: Ensure adequate staffing, capacity planning, workload balancing, and workforce readiness to meet customer and business needs.
• Change Readiness: Support readiness for new products, services, regulatory requirements, and process changes affecting deposit operations.

• Lead, coach, and develop managers, supervisors, and operational teams.
• Foster a culture of accountability, engagement, collaboration, and continuous learning.
• Develop subject matter expertise and leadership capabilities throughout the organization.
• Establish succession plans and talent development strategies to strengthen resiliency and future leadership pipelines.
• Create an environment where employees feel valued and empowered to grow professionally.

• Ensure compliance with applicable laws, regulations, policies, and operational standards.
• Maintain a strong control environment that supports responsible growth and operational excellence.
• Partner with Compliance, Risk Management, Fraud, Retail, Treasury Management, and Audit teams to identify, mitigate, and resolve operational risks.
• Lead responses to audits, examinations, reviews, and corrective action plans.
• Promote a culture of operational discipline, ownership, and risk awareness.

• Identify and implement opportunities to improve processes, customer outcomes, and employee efficiency.
• Champion continuous improvement efforts to reduce friction, improve quality, and increase scalability.
• Use scorecards, metrics, and performance trends to drive results.
• Partner with Technology and business stakeholders to support automation, system enhancements, and process modernization.
• Continuously evaluate operating practices to align with goals and customer expectations.

• Build strong partnerships across Retail Banking, Treasury Management, Payments, Risk, Compliance, Technology, Product, and other enterprise teams.
• Serve as a trusted operational leader and subject matter expert for…