Stocking Coach, Non-Complex, Management Durant, OK Store

Position Summary

This role focuses on leading and developing teams effectively by teaching, training, and listening to associates while touring stores and providing feedback. You will communicate and collaborate at all levels to showcase store operations, utilize technology, support business initiatives, merchandising, and company direction. Introducing and leading company change efforts, you will provide clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

You will model and demonstrate exceptional customer service standards to store associates by following the One Best Way service model. You will manage and support customer service initiatives for the store and community outreach programs, ensuring customer needs, complaints, and issues are resolved. You will develop and implement action plans to correct deficiencies and provide process‑improvement leadership to ensure a high‑quality customer experience.

Driving financial performance and sales of the designated store area is also a key part of the role. You will review and evaluate PL statements, manage budgeting, forecasting, and control expenses in the business area, monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. You will develop and implement plans to mitigate shrink and meet sales and profit goals.

Providing supervision and development opportunities for hourly associates is central. You will hire, train, mentor, assign duties, set expectations, provide recognition, and promote a belonging mindset in the workplace. You will recruit and develop qualified associates to meet staffing needs and achieve company growth potential.

Other responsibilities include coordinating job-related activities, developing and maintaining key relationships, supporting corporate plans and initiatives, measuring progress, identifying improvement opportunities, demonstrating adaptability, and promoting continuous learning.

Finally, you will ensure compliance with company policies and procedures, uphold company values and ethics, and support the Open Door Policy. You will build high‑performing teams that embrace differences, foster a culture of belonging, and create opportunities for all associates to thrive.

• Lead and develop teams by providing learning, training, and feedback during store tours.
• Communicate and collaborate at all associate levels regarding store operations, technology, merchandising, and business initiatives.
• Introduce and lead change efforts, giving clear expectations and guidance on business solutions.
• Model exceptional customer service according to the One Best Way model, resolving complaints and issues.
• Develop and implement action plans to correct deficiencies and improve processes.
• Drive store area financial performance by reviewing PL statements, budgeting, forecasting, and controlling expenses.
• Ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Mitigate shrink and achieve sales and profit goals through action planning.
• Hire, train, mentor, assign duties, and set expectations for hourly associates, providing recognition.
• Promote a belonging mindset, recruit and develop qualified staff, and meet staffing needs.
• Coordinate job‑related activities, develop key stakeholder relationships, and support corporate initiatives.
• Track progress, identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with policies and procedures, maintain ethical standards, and support the Open Door Policy.
• Build high‑performing teams that embrace diversity and foster a culture of belonging.

• 2 years’ college education.
• OR 1 year’s retail experience and 1 year’s supervisory experience.
• OR 2 years’ general work experience and 1 year’s supervisory experience.
• For firearm‑selling facilities: successful completion of a firearms‑specific Criminal Background Check and Firearms Authorized Training.
• For ammunition‑selling facilities with state requirements: current state‑issued Certificate of Eligibility.
• Asso…