Receptionist​/Administrator

Welcome and receives clients in a professional manner.

Responds to incoming calls and take accurate messages and resolves basic queries.

Travel bookings including flights, hotel/accommodation, cars/shuttles.

Ordering stationery & kitchen stock as required.

Takes care of administrative processes and produces monthly stats.

Logs and keeps accurate records and details up to date.

Printing and scanning as required.

Prepare necessary documentation for client meetings.

Liaise with product providers to obtain policy and investment information, statements and supporting documents.

Basic processing of required documentation in order to finalise submission to product providers.

Assists team-members with various additional tasks e.g. catering assistance, room set-up etc. when required.

Assists with the coordination of client meetings and meeting rooms.

Assist with Access control, access tokens/access cards and alarm codes for colleagues.

Team leader for all First Aiders and Emergency Wardens.

Investigate issues relating to health and safety and review the effectiveness of health and safety measures that have been put in place.

Ongoing training for incident reporting, making sure the team is on track.

Accountable for service delivery through own efforts.

Makes increased contributions by broadening individual skills.

Collaborates effectively with others to achieve personal results.

Accepts and lives the company values.

Matric & tertiary qualification (Office Administration or relevant qualification)

At least 3 years of front face reception administration experience in a financial services environment

Telephone etiquette

Service excellence

Excellent command of English

Good communication skills

Client centric

Strong administrative skills

Ability to handle stressful situations in a vibey dynamic team.

Time management

Proactive and a self-starter

Be professional and presentable

Dependable and punctual

Positive attitude and willingness to assist wherever needed

Oracle Proficiency would be advantageous

Own transport would also be advantageous