Data EntryAgent

Overview

Join our CP360 Family, today!

Join Our Canadian-Inspired Team in Durban:
Embrace Excellence Together!

At Contact Point 360, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.

We are seeking dedicated and professional Data Entry
Agents to join our established contact center and provide support in a claims processing project by entering data and uploading medical provider invoices into a claims management portal, ensuring accuracy and completeness. This is an excellent opportunity for individuals who are service-oriented, target-driven, and eager to build a long-term career in a reputable organization.

• Enter invoice data accurately into the claims system
• Upload and organize medical invoices on the portal
• Verify basic invoice details and report discrepancies
• Maintain data confidentiality and quality standards
• Other duties as assigned

• Matric / Grade 12 (essential)
• Clear criminal record (essential)
• Previous experience in medical insurance (essential)
• Experience with ICD-10 and CPT medical coding (essential)
• Strong attention to detail
• Basic computer and data entry skills
• Familiarity with Excel or similar tools
• Hands-on experience in healthcare claims processing, healthcare or administrative work
• Exposure to medical billing and documentation workflows
• High Proficiency in English (German/French advantageous)
• Ability to work EMEA business working hours

• Competitive remuneration package
• Comprehensive training and professional development opportunities
• A stable, structured, and supportive work environment

This is an on-site position based at our Durban
- Mount Edgecombe Offices, working international times. (Monday to Friday)

• A people-first company culture
• A modern and collaborative workspace
• Career development opportunities

At Contact Point
360, we are relentlessly focused on delivering exceptional customer experiences. As a fast-growing BPO with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We are a partner in driving real results.

Join the #Change Makers movement at Contact Point
360, where your creativity and passion aren’t just welcomed—they’re essential. Our purpose is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life. Check out our You Tube video: