Front of House Coordinator

Duties & Responsibilities

• Manage Front of House operations including reception, visitor access, and meeting room bookings.
• Coordinate FOH staff schedules, daily tasks, and service delivery.
• Maintain reception and meeting room standards, ensuring equipment and setups are ready.
• Coordinate events and meetings, including room setup, AV/VC, catering, and post-event clearing.
• Liaise with clients, catering, AV, and service providers to meet event and workplace needs.
• Handle daily catering submissions, weekly invoicing, and SharePoint uploads.
• Provide excellent customer service and resolve or elevate queries.
• Support communication and administrative tasks with GES and internal teams.
• Ensure compliance with FOH, HR, and admin processes.
• Maintain accurate data, protect confidential information, and improve workflow efficiency.
• Assist the Senior Workplace Manager and support continuous service improvement.

• MS Office (Excel, PowerPoint)
• Strong communication and interpersonal skills
• Planning, organising, and time management
• Conflict management
• Leadership and customer service
• Attention to detail

• Grade 12
• Diploma or 3 years equivalent experience
• 3 years in hospitality, events, or conference coordination
• Experience supervising staff
• Strong customer service and conflict management background