Switchboard Operator

About Us

We are looking for a professional and customer-focused Switchboard Operator to join our team in KZN. The successful candidate will be responsible for answering, directing, and managing all incoming calls while ensuring excellent service as the first point of contact for our clients and visitors.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose.

The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

• Answer all incoming calls promptly and professionally (within 5 rings / 20 seconds).
• Transfer calls accurately to the correct departments or individuals.
• Take and relay detailed messages via email or Teams when employees are unavailable.
• Assist with dialling and transferring international calls.
• Maintain an updated list of staff extensions, new joiners, leavers, and emergency contacts.
• Assist other departments with reasonable ad hoc tasks as required.
• Ensure compliance with TFS House Rules and SHEQ standards (ISO 9001, ISO 14001 & ISO 18001).

• Strong communication and interpersonal skills.
• Professional telephone etiquette.
• Ability to multitask, stay calm under pressure, and manage high call volumes.
• Accuracy and attention to detail.
• Computer literacy (MS Word, Excel, Access).

• Matric / Grade 12.
• 1–2 years’ experience in a similar switchboard or administrative role.
• Customer service experience and exposure to a busy electronic switchboard.