Customer Compliance Team Leader

Being a part of the Hollywoodbets Purple Team is an opportunity to join one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented team is on a mission to increase our global footprint. Join us and let’s reach for the stars.

Customer Compliance Team Leader

Umhlanga, Kwa-Zulu Natal

• Innovate and create as part of a like‑minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.
• Grow with our development plans and culture that allows you to further your career.

• Completed Matric with English.
• 2 years of administrative experience.
• Experience in Audit, Compliance, or Anti‑Money Laundering (AML).
• Proven supervisory experience in a similar role or function.

• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing.
• Valid driver’s licence.

• Work closely with the Customer Compliance Manager and the Compliance Manager.
• Contribute to the implementation of new and updated regulatory requirements.
• Perform enhanced due diligence reviews and reporting.
• Preparation and delivery of relevant training.
• STR and SAR reporting preparation and submission to the nominated officer.
• Thoroughly and timely review reports and other investigative leads that potentially identify suspicious activity.
• Investigate any possible fraud and conclude accordingly.
• Monitor and scrutinise all AML and responsible gambling risk reports to identify possible fraud.
• Look after records of high‑risk clients and report suspicious activities if any.
• Identify and escalated sensitive issues with discretion.
• Manage team performance in achievement of business objectives.
• Assist with preparation and relevant submissions for regulatory inspections and on‑site reviews.
• Monthly and quarterly reporting.
• Remain completely independent and adhere to the confidentiality of the role.
• Perform ongoing monitoring reviews as per documented processes.
• Work with business units to agree on findings, ratings and remedial action required.
• Produce finalised reports for all monitoring reviews conducted.
• Ensure that all monitoring reports are appropriate and include supporting evidence and/or documents.
• Follow up on recommended corrective actions, any outstanding monitoring issues and management actions.
• Ensure that all reports are saved appropriately.
• Train new team members.
• Promote a healthy and fair work environment.
• Adhere to the principles of an ethical, honest, transparent, fair work environment.
• Track performance and schedule performance review meetings with the manager.
• Communicate in a professional manner.
• Enforce company policies and procedures.
• Ensure compliance with relevant laws, regulations, and affiliated professional standards.
• Ensure logical saving of all work, templates, etc. monthly and yearly for audit purposes.
• Produce high‑quality, neat, logical, succinct, easy‑to‑follow, formula‑linked workbooks and financial models.
• Summarise detailed daily findings in the designated software or workbook and submit a daily report to the Customer Compliance Manager.
• Report suspicious behaviour and fraud findings immediately.
• Promote non‑acceptance of kick‑backs and report instances immediately.

• Analytical mindset and leadership qualities.
• Good communication and people management skills.
• Ability to manage multiple engagements and deadlines.
• Strong drive to excel professionally and motivate team members.
• Strong written and verbal command of English.
• Establish, maintain and strengthen internal and external relationships.
• Works under limited supervision with moderate latitude for initiative.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.