Triton Express: Service Consultant

Description

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation.

Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

• Act as the primary contact for clients liaising with them efficiently and timeously.
• Maintain strong relationships with existing clients to ensure repeat business.
• Achieve agreed sales targets.
• Gather market intelligence / information in terms of freight service opportunities, competitor activities and reports.
• Determine customer needs and present the Company business proposal to them formally.
• Communicate progress to clients timeously.
• Conduct monthly and weekly service call visitations.
• Advise on rate increases and processing procedural changes.
• Negotiate prices and price increases effectively and timeously.
• Identify client sales volume declines and implement corrective action.
• Gain additional business within existing business profile.
• Prepare recommended proposals for Sales manager’s approval.
• Monitor credit applications submitted for approval and expediting same.
• Ensure that all necessary measures are in place to guarantee Customer satisfaction.
• Identify and capitalise on service / sale extension opportunities.
• Prepare weekly visitation reports.
• Ensure that all information from sales is detailed and accurate.
• Generate accurate quotes for all work requirements.
• Prepare and submit new business reports weekly.
• Update PENTAGON efficiently and timeously.
• Ensure data processed is in accordance with prescribed procedures to optimize the operations department.

• Grade 12.
• 3-4 years experience in the freight industry.
• Knowledge of freight or logistics operations.
• Computer literate in MS Word, Excel and PowerPoint.
• Experience with Freight management Systems.
• Attention to detail.
• Ability to work in fast-paced, deadline-driven environments.
• Excellent communication & customer service.

Work Level: Junior

Job Type: Permanent

Salary:
Market Related

EE Position:
No

Location:

Durban