Soft Services Supervisor

Duties & Responsibilities Subcontractor Management

• Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
• Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.

• Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
• Undertake building audits and review results.

• Project manage ad-hoc projects of a soft service nature.
• Assist in obtaining the required resources for any projects.

• Assist the Senior facilities Manager and Client prepare the site budget for all services.
• Assist in controlling the spend in all aspects of the services provided.

• Liaise daily with Helpdesk for client requests that require following up.
• Ensure that the help desk is updated on progress of calls to ensure they remain within SLA.
• Ensure staff are trained and capable of performing the required duties.

• Manage the cleaning staff to ensure that the SLA requirements are met.
• Ensure schedules and plans are in place to ensure that all cleaning activities are included.

• Manage the catering team to ensure the SLA requirements are met.
• Ensure seasonal menus are updated and available.

• Manage the landscaping team to ensure the SLA requirements are met.
• Complete regular (Daily) site inspections to ensure standards are being maintained.

• Ensure scheduled services are maintained as per the SLA.
• Ensure that consumables are in stock and available for service.

• Review service levels and service providers.
• Prepare service level agreements for all soft services service providers.

• Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure Contractor compliance for all 3rd party and divisional suppliers.
• Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.

• Understanding of the equipment, materials and suppliers used in facilities management.
• Good understanding of SLA’s (Service Level Agreements) with external service providers.
• Knowledge of LRA and managing labour relations issues.
• Valid driver’s licence and own transport.
• Computer Literacy on MS Packages, MS Word, Excel, PowerPoint, and Outlook.
• Understanding Scheduling and Rostering.
• Attention to detail.
• Good financial and business acumen.
• Excellent communication skills and relationship management skills.
• Customer service centric.
• Team and project focused.
• Strategic planning skills.
• Experience with helpdesk software is an advantage.

• Grade 12
• Relevant Tertiary Qualification Relevant work experience in a similar environment.