General Manager – Operations; Gauteng

Red Ember Recruitment is seeking a General Manager (Operations) on behalf of our client, based in Gauteng and Durban.

The successful candidate will be responsible for obtaining profit contribution by managing staff, establishing and accomplishing business objectives, and ensuring compliance with Service Level Agreements (SLAs).

BRIEF ROLE DESCRIPTION

To obtain profit contribution by managing staff, establishing and accomplishing business objectives, and ensuring compliance with SLAs.

KEY PERFORMANCE AREAS (KPAs)

• Execute effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain profit targets while ensuring SLA compliance.
• Develop and implement strategic plans through studying technological and financial opportunities, presenting assumptions, and recommending objectives.
• Ensure realization of objectives through establishing plans, budgets, performance measurements, resource allocation, and continuous progress reviews.
• Coordinate procurement, production, field, and technical services policies and practices; align actions with corporate staff.
• Assign accountabilities, monitor performance, appraise job results, promote information sharing, and provide development opportunities.
• Build and uphold company image through collaboration with customers, community organizations, and employees, enforcing ethical business practices.
• Maintain quality service standards through establishing and enforcing organizational policies.
• Stay abreast of industry trends through seminars, workshops, professional publications, bench marking, and global best practices.
• Enhance staff effectiveness through recruitment, selection, orientation, training, coaching, and communication of company values and objectives.
• Manage staff performance through regular monitoring, coaching, support, and feedback.
• Manage employee relations and workplace conflicts, implementing corrective action aligned with company policies.
• Responsible for capacity building of subordinate managers.

Education

• NQF Level 7:
  Degree or Advanced Diploma
• Matric (Senior Certificate)

Licenses

• Valid South African Driver’s License

Experience

• Minimum 5 Years Relevant Managerial Experience in the Services Industry
  Technical/Core Training
• Operations Management
• CRM
• Financial Management
  

IT Skills (Intermediate Level)

• MS Word
• MS Excel
• MS Power Point
• MS Project
• MS Outlook
  

Statutory Knowledge

• Occupational Health & Safety Act
• ISO 9001 Quality Management Systems
• Risk Management Systems

Personal Competencies

• Initiative / Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant

Leadership Competencies

• Leadership
• Capacity Building
• Coaching
• Financial Planning & Strategy

Intellectual Competencies

• Analytical Skills
• Process Improvement
• Strategic Thinking
• Strategic Planning
• Interactive Reasoning

Interpersonal Competencies

• Customer Focus & Quality Management
• Teamwork & Partnering
• Negotiation Skills
• Relationship Building
• Excellent Written & Oral Communication