Soft Services Manager

Duties & Responsibilities

• Lead and supervise all soft services teams to ensure KPIs and service standards are met
• Build and maintain strong relationships with the client and stakeholders
• Manage budgets, reporting, forecasting, and cost control
• Oversee supplier/subcontractor performance and compliance
• Ensure adherence to health, safety, environmental and statutory requirements
• Drive continuous improvement and service innovations

• Strong customer service and client-relationship skills
• Financial and budget management
• Project planning and coordination
• Data analysis and reporting capability
• Strong administrative and organisational skills
• Ability to manage diverse soft services functions

• Emotional intelligence and resilience
• Clear communication (verbal and written)
• Ability to manage multiple priorities
• Professionalism and integrity
• Strong leadership and ability to motivate teams
• Attention to detail and problem-solving ability

• Matric (Grade 12)
• Diploma/Degree in Hospitality Management, Facilities Management, or related field (advantageous)
• Computer literacy: MS Word, Outlook, Excel
• Minimum 5 years’ experience in soft services or facilities management