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Operations Manager

Hands-On Team Lead, KPI & Compliance

Job in Durban, 4056, South Africa
Listing for: The Unlimited International
Full Time position
Listed on 2026-03-02
Job specializations:
  • Management
    Operations Manager
Job Description & How to Apply Below
A dynamic customer operations company is seeking a Junior Manager to lead and enhance team performance across various operations. The ideal candidate will have a proven leadership background in a contact center environment, with a strong ability to monitor KPIs and drive compliance. Responsibilities include directly coaching a team, ensuring operational excellence, and translating business expectations into measurable outcomes. This role demands resilience under pressure and a hands-on leadership approach, ensuring a high-performance culture.
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