Internal Business Consultant

Please apply via the link. No email CVs will be considered.

The purpose of the job is the coordination of sales transactions, logistics requirements, and the communication thereof to customers. The function also requires performing an internal telephonic sales function.

KEY RESPONSIBILITIES:

Quoting to Order Finalization

• Accurate preparation of orders and liaison with customers.
• Liaison with customers regarding supply.
• Ensure all orders are signed off as accurate and complete.
• Email customer quotes with follow-up calls, Whatapp/Wati sales queries.
• Telephonic sales of tyres to the existing customer base.
• Ascertain customer future stock requirements.
• Cold calling customers to generate sales

• Assisting with admin duties with regards to the internal sales department (Call centre) within reason.
• Arranging SLA deals with end users and sending through purchase orders to dealerships for charges to be invoiced once the customers tyres have been fitted
• Assisting with admin duties with regards to the internal sales department (Call centre) within reason.

Invoicing

• Verification of orders and confirmation of shortfall/backorder status.
• Capture orders onto Pastel from various sources, calls, emails, Skynamo.
• Verification and consolidation of orders and backorders.
• Price verification of special pricing.

Internal Sales Support/Logistics

• Confirmation of ETD’s and ETA’s.
• Communicate estimated departure and arrival times with customers.
• Communicate delivery details to transporters and customers.
• Ensure goods are correctly packaged with accurate address details – full or part load.

Marketing

• Web/portal customer queries.
• Handle consumer inquiries and link consumers with products.
• Assist with function coordination: venue hire, follow-up with attendees, setup displays, attend consumer functions (4x4 days, shows, etc.).
• Follow up on Point-of-Sale orders, invoicing, and dispatch.

General Office Function

• Ensure company equipment is operational (printers, telephone lines, etc.).
• Manage stationery, mail, and post, including sourcing cost-effective options.

Technical Claims

• Handle technical quality claims from monitoring/assessment and communication to customers, dealers (under the supervision of the claims manager).

Finance

• Sales invoicing.
• Collate packing lists and signed PODs.
• Maintain tracking spreadsheet from order placement by customers to final cash collection.

Education: Matric and a tertiary qualification.

Related Experience: Experience in a similar environment that requires exceptional planning and organizing skills, Excel.

• Matric and tertiary degree or diploma
• 3-5 years experience in a similar role
• Strong Excel ability
• Excellent communication skills.
• Ability to negotiate with external suppliers.
• Ability to deal with customers who expect a very high level of service.
• Ability to work under pressure.
• Time management skills.
• Good telephone manner.
• Computer literacy, especially in Pastel, Word, Excel, Access, PowerPoint.
• Ability to travel to and from work (Assagay).
• Must be available to attend and coordinate occasional after hours functions.