Key Accounts Representative

Job Advert Summary

The incumbent will be responsible for selling the company's products by identifying leads, educating prospects on products through calls, training, presentations, and providing existing customers with exceptional customer support and service.

• Grade 12 (must have Mathematics)
• Customer Care and or Marketing diploma, degree and or relevant experience (advantageous)
• At least 5 years’ experience within Customer Care/ Sales/ Brand Ambassador environment
• Must have experience with dealing with Senior Management in Organizations
• Experienced with several systems (Syspro, Microsoft - Intermediate etc.)
• Valid driver’s license, (Unendorsed)
• Willing to travel (nationwide when needed)
• Must be able and willing to pursue new business opportunities
• Must be well presented and professional
• Dynamic & Analytical skills (Information processing)
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Ability to show resilience and a flexible approach
• Ability to build effective relationships with customers
• Competent in problem solving (problem analysis), planning and decision making
• Self-awareness, resilience, optimism, and openness to change
• Self-starter, motivated and able to positively motivate others
• Focused and target driven with a positive can-do attitude

• Maintaining and growing key accounts as well as being responsible for developing new business
• Developing relationships with customers and ensuring strategic alignment
• Identifying new business opportunities by leveraging the full potential of the company’s products
• Identify customer needs and driving opportunities in alignment with the business strategy
• Ensuring timeous and correct delivery of products to customers
• Effectively implementing price increases and maintaining price lists for customers
• Researches and gathers appropriate information on target markets to qualified leads; plans and executes an effective sales approach
• Able to cultivate strong multi-player relationships
• Conduct sales trips in their specific markets to personally contact qualified clients
• Prepare customized bid proposals and conduct bid presentations
• Maintain a well-informed working knowledge of all product ranges, production workflow, warrantee, and guarantee, etc.
• Generates sales reports including all booking reports and other daily, weekly, monthly, and annual reporting as directed
• Facilitate sales goals and develop long-term partnerships with customers
• Liaise with customers with regards to forecasting and stock control
• Maintain contact through direct mail, telephone, email, or personal sales calls with existing clients
• Actively contributes to teamwork through participation in staff meetings and by actively supporting colleagues
• Demonstrate behaviours which reflect the Sleepgroup Values
• Acting responsibly and performing your work in accordance with standards applied and directions given by your Manager, the Regulations, or relevant codes of practice
• Identify core needs and offer customized solutions to our clients
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal customer satisfaction
• Work collaboratively, negotiate, and engage with key stakeholders to facilitate delivery and compliance with the production and customer strategy
• Liaise and communicate with other departments to ensure effectiveness in resolving customer care complaints
• Support, comply and ensure complicity with the warranty and guarantee agreements of the Company and all the Companies policies and procedures