Call Centre Agent – Medical Industry – SSCCA

Main job function

• Conduct outbound calls to medical professionals.
• Identify client needs.
• Generate qualified leads and close sales
• Accurately capture and maintain client records on the CRM system
• Meet and exceed monthly sales targets and KPIs
• Ensure full compliance with regulatory and industry requirements
• Maintain and nurture ongoing client relationships to support retention opportunities

• Grade 12 / Matric (essential)
• 2–3 years’ sales experience within a call centre environment (insurance sales preferred)
• Experience in short-term or life insurance (advantageous)
• Knowledge of the medical fraternity market (advantageous)
• Computer literate (MS Office and CRM systems)

• Strong understanding of insurance products and underwriting processes
• Knowledge of professional indemnity and medical malpractice insurance (preferred)
• Sales pipeline management
• CRM system usage and reporting

Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.