Senior Key Account Manager

Responsibilities

• Lead, coach and develop a team of Account Managers and support staff to drive high performance and professional growth.
• Delegate responsibilities effectively while ensuring performance standards and service expectations are consistently achieved.
• Foster a collaborative, customer-focused culture centred on continuous improvement and value creation.
• Take full ownership of account performance, including revenue growth, profitability and service delivery.
• Develop and implement strategic account plans to identify opportunities for account growth, cross-selling and upselling.
• Ensure the consistent delivery of agreed contractual obligations, key performance indicators (KPIs) and service level agreements (SLAs).
• Coordinate cross-functional collaboration to ensure seamless service delivery and a consistent client experience.
• Oversee the end-to-end customer journey, identifying opportunities to enhance service delivery and resolve operational gaps.
• Maintain strong communication with internal stakeholders to ensure alignment with client objectives and priorities.
• Serve as the primary relationship manager and senior escalation point for key strategic accounts.
• Build and maintain trusted relationships with C-suite executives and other key decision-makers.
• Develop a thorough understanding of each client's business, objectives, challenges and long‑term strategy to provide value‑added solutions.
• Drive client satisfaction, retention and long‑term account growth through a proactive and consultative approach.
• Prepare and present executive‑level reports on account performance, business opportunities and potential risks.
• Utilise data and business insights to support strategic decision‑making and strengthen client relationships.
• Proactively identify, expand?
• Establish and maintain effective governance frameworks, including executive business reviews, performance reporting and strategic planning sessions.
• Ensure compliance with contractual obligations, regulatory requirements and internal policies and procedures.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• A minimum of 3 - 5 years' experience as a Senior Account Manager or in a similar managerial role.
• Proficient in the MS Office Suite.
• Previous experience within the courier or logistics industry is preferred.
• Strong strategic thinking with excellent commercial acumen.
• Proven ability to work cross‑functionally and influence stakeholders at all levels.
• Valid driver's licence and own reliable vehicle.