Telemarketing Specialist Jobs

Telemarketing Specialist Job Opportunity in Johannesburg, South Africa

Company: iTalk International

Location:

Johannesburg, Gauteng, South Africa

Employment Type:

Full-Time, Permanent

Department:
Sales & Customer Experience

Salary: ZAR 18,000 – ZAR 28,000 per month (based on experience and performance incentives)

Reports To:

Telemarketing Team Leader

iTalk International is a well-established South African customer experience and business process outsourcing company with operations serving domestic and international clients. The organization specializes in customer engagement, sales support, contact center services, and technology-enabled customer solutions.

We are seeking a motivated Telemarketing Specialist to support customer acquisition, lead generation, client retention, and sales development initiatives. The successful candidate will engage prospective customers through outbound calls, identify business opportunities, maintain CRM records, and contribute to revenue growth through professional communication and relationship building.

• Conduct outbound sales and customer engagement calls.
• Generate qualified leads for business development teams.
• Promote products and services to prospective clients.
• Maintain accurate customer records using CRM software.
• Schedule appointments and follow-up consultations.
• Handle customer inquiries professionally and efficiently.
• Meet daily, weekly, and monthly call targets.
• Collaborate with sales teams to improve conversion rates.
• Prepare call reports and performance summaries.
• Ensure compliance with company policies and data protection regulations.

• Grade 12 / National Senior Certificate.
• Diploma in Marketing, Business Administration, Communications, or a related field is advantageous.
• Certification in customer service, sales, or contact center operations is beneficial.

Applicants looking for Marketing jobs in South Africa and Business Development jobs in Johannesburg will be highly suited to this role.

• 1–3 years of experience in telemarketing, telesales, call center operations, or customer support.
• Experience using CRM platforms and customer databases.
• Proven ability to achieve sales and lead-generation targets.

Candidates with backgrounds in Outbound Sales jobs in South Africa or Lead Generation jobs in Johannesburg will have an advantage.

• Excellent verbal communication skills.
• Strong negotiation and persuasion abilities.
• Customer relationship management expertise.
• Time management and multitasking skills.
• Problem-solving and conflict-resolution capabilities.
• Data entry and reporting proficiency.
• Professional telephone etiquette.
• Teamwork and collaboration mindset.

• Product knowledge training.
• CRM and sales systems onboarding.
• Customer service excellence workshops.
• Sales conversion and negotiation training.
• Ongoing coaching and performance mentoring.
• Leadership development opportunities for high performers.

• Competitive base salary.
• Monthly performance bonuses.
• Medical aid contribution options.
• Paid annual leave.
• Professional development support.
• Employee wellness programs.
• Career advancement opportunities.
• Recognition and incentive programs.

The role operates within a modern contact center environment featuring advanced communication systems, CRM technologies, and collaborative sales teams. Employees work in a performance-driven setting focused on customer satisfaction and business growth.

Professionals interested in Contact Center jobs in Johannesburg, Customer Support jobs in Gauteng, and Telecaller jobs in South Africa will find this position rewarding and career-oriented.