AV Field Service Technician; Technical

AV Field Service Technician

Location:

Durban

Salary: R8 000 – R10 000

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

Key Responsibilities:

• Responding to calls logged by clients

• Providing remote/telephonic support

• Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time

• Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time

• Understanding each client’s Service Level Agreement contract and adhering to the required service

• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed

• Advanced fault-finding

• Comprehensive knowledge of wiring, cable termination and best practice standards

• Video Conferencing and Audio Visual Equipment Configuration

• Preparing properly before attending to a site

• Liaising with suppliers and senior staff to resolve issues

• Doing installations when no Field Service work is required

• Being available to work overtime when required

• Being available to travel for work when required

• Being on stand-by when required

• Completing training when not attending to a client

Qualifications

Required:

• Senior Certificate Essential;

• A minimum of 2-4 year’s audio visual experience;

• Strong knowledge of Audio Visual systems;

• AMX, Crestron and Clear One qualifications a strong advantage;

• Must have valid Driver’s license.

Competencies:

• Good communication skills;

• Proof of technical skills;

• Able to handle immense pressure;

• Good time management essential;

• Good planning skills;

• Strong attention to detail is essential;

• Good in negotiating and persuading;

• Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;

• Deadline driven;

• Accurate and attention to detail;

• Able to multi-task;

• Organized;

• Honest and reliable;

• Analytical;

• Punctual;

• Solutions Driven.

Atriple

A Recruitment and Temps