Supply Chain Resolution Specialist

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The role of a Supply Chain Resolution Specialist will be responsible for identifying, analyzing, and resolving exceptions within our supply chain procure to pay process (P2P). You will work closely with Accounts Payable (AP), Information Systems Department (ISD), Finance and other supply chain support teams to ensure efficient operations and fiscal accuracy. Your expertise in software and financial systems; specifically, Infor cloud, GHX and Optical character recognition (OCR) scanning software coupled with knowledge of general ledger (GL), invoice not received (INR) and received not invoiced (RNI) will be critical in addressing issues and improving UNC Health's procure to pay processes.

Additionally, you will interact with vendors to resolve discrepancies and actively communicate UNC Health expectations to vendors to reduce system exceptions and enhance overall performance.

• Investigates and resolves exceptions in UNC Health's procure to pay (P2P) processes, including discrepancies in purchase orders, invoices, and inventory records.
• Performs deep analytics on data from Infor cloud, GHX systems and accounts payable scanning software to identify patterns, root causes, and opportunities for process improvements and resolution.
• Utilizes Infor, GHX and Service Now software systems to manage and troubleshoot exceptions, ensuring data accuracy and system integrity.
• Works with Accounts Payable, ISD, Finance and other teams to address and resolve process‑related issues and ensure alignment across departments.
• Communicates effectively with vendors to resolve issues related to orders, deliveries, and invoicing, and to improve vendor performance and compliance.
• Analyzes current processes and recommends enhancements to reduce the frequency of exceptions and streamline operations.
• Generates and maintains reports on exception trends, resolution statuses, and process performance metrics for management review.
• Maintains accurate records of exceptions, resolutions, and communications to support ongoing improvements and audits.
• Accountable for managing and coordinating with Accounts Payable, Suppliers and other internal team members to ensure timely resolution of Supply Chain match exceptions related to purchase orders. This includes Supply Chain purchase order (PO) backed match exceptions for contract pricing, non‑contract pricing, quantity, unit of measure and receipt issues.
• Investigates recurring Supply Chain invoice match exception issues to identify root cause by working with supplier, Accounts Payable, Contracting, Item Master data as applicable to find and implement solutions.
• Works with suppliers to resolve credit hold issues. Must be able to resolve all Supply Chain invoice match exceptions including complex transactions across all Buying functionalities.
• Establishes mechanisms for data collection, reporting and validation of invoice discrepancies. Reviews invoice data metrics to provide supporting information on areas in need of improvement.

• Bachelor's degree in Supply Chain Management, Accounting, Business Administration, Finance, Health Administration or related field or (equivalent combination of education, training and experience).

• No licensure or certification required.

• If a Bachelor's degree:
  Three (3) years of progressively responsible procurement experience and working with vendors.
• If an Associate's degree:
  Five (5) years of progressively responsible procurement experience and working with vendors.
• If a High School diploma or GED:
  Eight (8) years of progressively responsible procurement experience and working with vendors.

• Makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
• Understands the technical aspects of one's job. Effectively uses Microsoft office products, Infor cloud suite,…