Collections Specialist

Description We are looking for a Collections Specialist to support accounts receivable activities for a health, pharma, or biotech organization in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who can manage both commercial and consumer collections while maintaining accuracy, professionalism, and strong customer communication. The person in this role will help improve cash flow, resolve outstanding balances, and work across billing and credit-related processes in a fast-paced environment.

Responsibilities:

- Manage outreach to customers with past-due balances and drive timely payment resolution across commercial and consumer accounts.

- Review aging reports, identify collection priorities, and take appropriate follow-up actions to reduce overdue receivables.

- Investigate billing and payment discrepancies by partnering with internal teams and external contacts to reach accurate resolutions.

- Maintain detailed records of collection activity, account status updates, and customer commitments within company systems.

- Support credit and collections operations by assessing account trends and escalating high-risk issues when needed.

- Use SAP S/4

HANA and related tools to monitor receivables, document account activity, and track payment progress.

- Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships. Requirements - Experience handling collections for commercial, consumer, or mixed account portfolios.

- Working knowledge of credit and collections practices, including account follow-up and dispute resolution.

- Familiarity with billing collection processes and accounts receivable workflows.

- Proficiency using SAP S/4

HANA or comparable enterprise systems in a finance or collections setting.

- Strong written and verbal communication skills with the ability to manage sensitive customer conversations effectively.

- High attention to detail and the ability to organize multiple accounts, deadlines, and follow-up actions.

- Experience working independently in a contract role within a regulated or process-driven business environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .